Wild Orchid Salon - Westlake 360 - Austin (TX)

5 /5 Ali Pinaire: I am thrilled with my experience at Wild Orchid. After living in Austin for 10 years, Ive finally found my go-to hair stylist. Becky O did an incredible job with my highlights, matching them perfectly to my skin tone and making them look very natural. The haircut was exactly what I asked for. I left the salon feeling so confident, and I’ve received many compliments in the 1.5 weeks since Becky did my hair. She is great at what she does. If you book with her, you can rest assured that you are in good hands. Thank you for making me feel amazing!

1 /5 Kaitlin Ramirez: Unfortunately had a bad experience with a full balayage coloring service from Ashley Kniffin that left my hair with orange / dark yellow chunks despite walking through that I wanted a natural warm blonde tone and looking at a photo from Pinterest during a pre-appointment consultation. Ashley was nice to fix some of the areas after my appointment and I was scheduled to come in for a 3rd time to tone and blend more but my appointment as canceled last minute and I was told I would have to see a different stylist and pay on top of the $400 I already spent to fix it. Now Im left with hair that needs to be fixed by another salon right before the holidays. Please do yourself a favor and do not make the mistake I did; go to a different salon.

5 /5 Mary Anna Nguyen: Today was our first visit and we had Ashley as our stylist. She was absolutely amazing. She was so warm, welcoming and so kind to my daughter. We definitely can’t wait to visit her again soon. Ashley, you’re an incredible human being! Keep shining like the the star you are!

5 /5 Shelly Juul: I cannot say enough about my appointment with Brook in Bee Cave. I am in love with the cut and the color as well, but when I mentioned I was hoping to be lighter, she immediately rescheduled me to come back in to get it perfect and refused to accept payment for the color until I am satisfied. Integrity gets you repeat business. I found my new stylist! Thank you for such a great experience.

1 /5 Melissa Shaw: I called to schedule two kids haircuts at the Westlake location. They required a credit card over the phone to take the reservation - I was okay with this and understand why. I was told that failure to cancel the appointments less than 48 hours out would result in a 50% fee and less than 24 hours out would incur a 100% fee of the services scheduled - I agreed to all of this. The day of our scheduled kids’ haircuts the salon called to cancel on us - only a few hours before the appointment. It’s annoying that their customers are not allowed to cancel without paying large fees but the stylist can cancel without penalty hours only before. I asked if anyone else could cut our children’s’ hair at the scheduled time and the salon said that there were in fact available stylists for the kids cuts but that we would have to pay the adult haircut rate, not the kids’ cut rate which is half the cost. They could have had someone else complete the appointments instead of cancelling on us last minute but they insisted on charging us double for their stylist not showing up to work. This policy only protects the stylist not the customer and its unfair. Honestly dont waste your time.