West Killeen Medical Home - Killeen (TX)

2 /5 A: Neither good nor bad, it is very cold in the building, I advise you to always take a warm sweater with you at least. Two girls working at the reception are sitting in sweaters. It is not clear why no one adjusts the air conditioner so that everyone is comfortable. Moreover, sick people and small children come to them. As far as I understand, military families come to this clinic. Because when entering, to get a ticket, you need to scan the card. It is not clear why they do not answer phone calls to their clinic, because the girls at the reception have plenty of free time, but I have never heard their phone ring, it is strange... I was seen quite quickly, I had to wait for the doctor for about half an hour. Afterward, the doctor told me to go to the pharmacy window and pick up the medicine. In total, I spent about 1 hour - 1:30 hours in this clinic. Unfortunately, this clinic did not keep its promise to provide the test results the next day. Nobody called me, so I had to go there myself to address the issue.

1 /5 William Lovett: If this is where your primary care provider is through tri care ask for a new one. This office is entirely unhelpful referred me to the wrong type of doctor that was out of network they do not answer the phone when they do call you back they have an attitude and will try to hang up on you. They will not assist in any way with getting a new referral sent to you for the right doctor. I have fairly low standards for what I expect from military healthcare or healthcare providers in general but at this point they are 4 weeks behind on getting me a referral and despite everything I have done I do not think I will be able to get a referral without switching my primary care provider. If I could give 0 stars I would.

1 /5 Tinara Bruce: They do not answer the phone bc it doesn’t ring. I’ve called while in the clinic before and nothing. I pulled a ticket the other day and everyone got up and left without saying a single word to me. My son has had a high fever with RSV for over a week and I can’t get an appointment made for him.

2 /5 Kenzie Davis: The staff is friendly, however, no one ever seems to care about answering the phone. It makes it so difficult just to make or reschedule appointments.. it would be nice if this issue was resolved..

1 /5 LaOctney N. McMillian: Every single time I call this office no one answers!!!!!One thing I can say is the physician I see is amazing.She took her time with me and answered all my questions. But as far as the front office personnel they need to do better!!! I called the office in Harker Heights got through on the second ring! I will be transferring somewhere else soon! It’s ridiculous. I know I can book and all that online but sometimes people just need to have one simple questioned answered and you would think by call the office they would be more than helpful nope. I wouldn’t refer anyone here for that reason! And I’ve complained about this before! Nothing has changed