2 /5 ECW: Wellstone Partners Clinic- ORTHROPEDIC
I recently broke my ankle in May in killeen and I had already moved to Austin to be closer to work. Unfortunately most of the doctors were booked in Austin for an orthopedic so I decided let me just find someone in Killeen and drive a hour away with a broken ankle Everytime I need to follow up. Why not? Anyhow I could tell right off hand that staff wasnt efficient and really just wanted to get rid of people fast as they can no bedside manner. I had to call at least ten times to even make an appointment. No follow up call was made for me to confirm but when I arrived it stated I did by who I dont know. Upon my arrival I call at least 20 times walked all the way down the hall limping on a broken ankle and the office is temporarily closed. Walked back to ask someone only to find out they are now located upstairs. If a call back was done I assume they would of told me this or put a sign up front. I think that people that are going to see an orthopedic would be given some type of notice. I asked the lady why the phones were not working. She said they do we just get 75 calls a day and we cant answer them all. Oh woww and this is a place of business. Seen the Dr he wasnt as thorough. The visit lasted all of 5 mins he didnt do his own X-rays but the X-rays from the ER and reiterated what they said and hurried out the room. Maybe today was a busy day. I came back brought my FMLA paperwork and it stayed there over a week because I was told 3-7 business days. Of course I called at least 10 times a day after still no answer and I had to drive from Austin to see what was the hold up. The MA comes out and states someone had just put it in the tray and no one told her anything..I had to wait at least 3 hours and got it at my expense. Now I did get a return to work letter but my employer did not accept it so now I have been trying to get everything that they want and Im having the same problem. Granted the second visit was better and luckily Im being released. Im not going to say J Cohn is a bad Dr by far but his staff and that office are not following through with things they need to. I would say it lacks professionalism and courtesy and it could very well be a good place it just seems like they do what they want and do not care about the needs of the business.
