3 /5 Miranda Kelso: The only reason I am not giving 5 stars is because of the front desk staff and billing issues. I have met my deductible and my out of pocket, in fact my deductible says -0.38, which means my insurance owes me .38. But I was still charged my full 20% deductible when I had to pay my past bill from months ago on top of that which I can only just now afford only because I’m out of my medication and need a refill, so I’m charging everything on a credit card that I shouldn’t be using. But it’s a necessary evil due to my medication needs. I explained all of this to the front desk woman, and she had NO sympathy and kept telling me she is charging me different prices, so I kept asking which amount is it that you are charging me? She didn’t answer me, she completely ignored me, but she did answer her personal phone and told the person she was talking with that’s she’s going to leave early and just sat there staring off into space with my receipt in her hand refusing to give it to me because she was taking a personal call. *eye roll*
My doctor there Dr. Goodson is so sweet and professional and kind, I feel like she genuinely cares about every detail and does her best to give what is needed.
But the office staff are AWFUL and only care about price gouging you even if you’ve met all of your deductibles.