2 /5 K 1: Dr. Cusick is amazing, caring, compassionate, and an expert in her field. She answered all of my questions and helped me come up with a plan to address my issues. The wait time is dreadful which translates to a patients time is not valued. Her staff are unpleasant, uncaring, and uninformatve. They do not provide updates when the doctor is behind except an inaccurate text message I received while I was sitting in the waiting room. It said the doctor was running 5 minutes late. I waited 1 1/2 hours past my appointment time to see my doctor. I also arrived 30 mintes before my appointment as instructed to fill out 10 minutes worth of paperwork. The staff really bring my overall opinion of the clinic down.