Urology Austin - bastrop - Bastrop (TX)

1 /5 Jim: Whats less then 0? Because thats what the office staff needs. Dr. Friedberg was awesome. Was scheduled supposedly for a surgery on the 10th of December. The hospital called me to get their paperwork started, anesthesiologist called to fill their paperwork out. Still no phone call from Urology Austin for a time and date for surgery. Get another phone call from Ascension, I told them I hadnt heard from the Doctors office for time and place yet. Ascension couldnt tell me had to come from the doctor office. Call Urology Austin 3 times to have the scheduler call me. Nothing from her. Person I did talk to said he would send a priority message right away. Every person I talked to said the same thing. 1 person told me they dont notify patients until 2 to 4 days prior to surgery, I got my notification 12 hours before from Ascension. Still no word from the scheduler, nurse or even the Doctor I left a message to call me . Nothing. So I still have my same problem which was supposed to be cured with surgery but thanks to Austin Urology I get to keep my problem and find another Urologist all thanks to the scheduler. Great way to run a business.

1 /5 Todd Touchet: I would give them a negative score if I could. They expect me to do all the things like bloodwork and other things but they cant be concerned enough to take 5 minutes to do a prior authorization. They also told me to either pay out of pocket or to use GoodRX. That would cost me a minimum of $40 per month. They wont do a prior authorization for a controlled substance. They used to but now they wont. Service is going down the drain.