Texas Health Family Care - denton - Denton (TX)

1 /5 Joshua Gross: Front staff is incredibly rude. Had a 7:30 appointment scheduled and they did me “a favor” by letting me in 3 minutes early, and then making the snide comment of “We don’t open until 7:30”. If you can’t open the doors a few minutes early for your first appointment of the day then don’t make appointments for that time. A simple, “have a seat, someone will be with you in a few minutes” would have sufficed. Don’t expect me to be on time for my appointment and then talked to that way. And because I spoke up and didn’t accept to be spoken to that way, I have been asked to leave the practice. Good riddance. What happened to good customer service?

1 /5 Seth Christianson: Don’t waste your time. Didn’t even get to meet a dr on the first visit. These places are under staffed and unorganized. They cancelled my very first appointment, as I was in the parking lot and wouldn’t see me. I took off the morning to have this appt. Told me the RN got sick, so I had to come back. Complete joke. Look at the 2.0 rating they already have. Don’t make the mistake I did!

1 /5 Wilde Designs: I loved my doctor here for years. She was the best doctor I ever had. Unfortunately she retired, and even though I was told to transfer to another doctor at the practice who I had seen before and also liked, when I called to see him, I was told he wasnt seeing "new" patients. Again, after the practice told me in writing to switch to him. The office staff was rude to the point of hostility. I was floored, disappointed, and am now at a whole other practice after more than a decade as a patient there. Stay away from the black hole this practice has become. Even if you are an established patient, you will wait a week to get an appointment no matter how ill you are.

1 /5 Marti Easley: Was told the copay was 180 plus the shot(s) and had the nerve to ask if we had been an established patient. All because they just havent renewed their Medicaid acceptance. I told them 180 was outrageous and I would go somewhere else in (Denton) and she was like thats perfectily fine.

1 /5 Chuck McLain: Great care from Physicians, terrible bordering on abhorrent service from support staff. Dr. Stone is great, as was Dr. Blucker & Dr. Cizdziel, but since those last two left the practice, getting a competent response from the support staff borders on impossible. Medication refill requests take weeks to process, and even then the wrong dosages are called in repeatedly. Phone messages left for the medical assistant are not returned. Using the Texas Health Resources app to send a message also rarely gets a response other than a snarky reply from the practice manager that requests are handled on a priority basis.