Rodeo Dental & Orthodontics of Midland - Midland (TX)

1 /5 John Castle: 2 days ago we arrived early for the appt for our 2 kids. 45 min past the appt time still waiting. We has other appts so we made another appt for 2 days later. Again, we arrived early, long wait, & not seen by professional until 30 min past appt time. When the professional finally came in, he didn’t introduce himself so that’s why I speak of him as the “professional” — no name badge visible. He ignored me (the dad) & spoke while facing his computer screen. He was wearing a mask & I had to remind him twice to remove the mask since I have a hearing loss & must see his lips. He disappeared along the way & an administrator came to “sell” us on the treatment. We come to Rodeo since few in Midland accept our very good federal insurance. If we had more choices we’d go elsewhere. A great many of the patients that come here are on aid, & therefore they apparently feel they must speak “down” to the parents.

5 /5 jose: Dallana and Dr. D took care of my son last week and he couldn’t stop talking about how great his visit was. The assistant Dallana who attended him was sweet, gentle and informative. She went over the importance of brushing his teeth and showed him how to properly take care of his braces. And was checking up on him constantly making sure he was okay. She made conversations with my son throughout the service and made him feel comfortable and heard. We hope to get attended by her next time again.

1 /5 Daisy Reyes: 0/10 do not recommend. This place definitely has to work on scheduling appointments. And bettering their customer service at the front desk. My son has an appointment today at 10:10 am and we got there at 9:50 am. 30 min passed by and everyone that has gotten there after us had passed to the back already and we were the only ones waiting. I went up to the receptionist and asked if there was a reason why my son hadn’t been called and other patients that had gotten there way after had been called already, she said they were waiting for a room to get open. (Makes no sense) then I said well then why would they call other people ahead of us and she responded with “they’re getting x-rays” still making no sense. And the worst part was she gave attitude and ugly looks, wasn’t nice at all. After a whole hour of us waiting we still never got called so I decided to cancel his appointment and attend another dentist office. I’m definitely not happy at all with this place or their costumer service at the front desk. They need to fix their attitudes before they start getting a bad reputation.