Rio Grande Regional Hospital - McAllen (TX)

1 /5 Jodalia Creations: Liars and filthy. We were told to he there at 7 am for registration and then given the run around until 8am and straight up lied to be 3 different nurses. Final nurse we spoke with was both rude and condescending. Hospital area has bags of trash in the hallways and looks filthy. If i had another option i would take it.

5 /5 Belinda De LEON: There was a bit of confusion on the place. I went to the hospital instead of a building away from the hospital. They walked me thru the back and left my car at a distance. Then the front of the correct building is locked so I thought it was closed, thinking I was early, so I went to get my car. Came back and still locked no signs on the door that this was the side/back of the building so I waited for someone to help me out and the front of the building is what actually looks like an ambulance area. Got there late, but superb service at the register area and with the mammo tech. Thank you

3 /5 Lorena Vega: My experience was mixed . When I went to register the finance department could not process my insurance that was active. My doctors office told them that it was active and they had gotten the authorization number but they said my insurance was not covering. It was very upsetting going back and forth. The actual staff wth labs and orientation session was great. The day of the surgery everyone was very nice. After care, I had a nurse Renee took excellent care of me when I was in pain. All the staff was great for the aftercare.

5 /5 Gracie Miramontes: I had an MRI and the technician in Radiology was super. Carlos was very attentive and explained the whole process so I would not be surprised. He had me try getting into the tube and kept reassuring me I would be ok. There were no surprises during the process due to his explanation prior to the test. On the way out he even tied my shoe lace which had come undone. Overall it was a great experience considering the situation. I would highly recommend the hospital for the great staff.

1 /5 Nerida Garcia: This hospital needs improvement. First, the main entrance does not open until 6 AM, yet patients are often told to arrive at that time for surgery. I have never encountered a hospital where the main entrance doors are closed during early hours leading up to a surgery—that is unacceptable! Additionally, visitors should be informed that the main entrance closes at 6 PM. This information is not clearly displayed on the doors, which is again unacceptable. Staff must communicate this information when scheduling appointments, especially for patients who are new to the hospital. My first experience here has been very frustrating. Please do better.