The Best 12 MEDICAL SERVICES near McAllen, TX (Part 2)

Adriana Julie Benson A+ customer service. Came from a different PCP that was months behind on referrals. They went over my family history and actually discussed with me what I wanted instead of whizzing in and out. I got my pap smear done and they were gracious enough to use the small device instead of a large one. Good parking. I think the labs are done next door, so fast test results. My old PCP would send my labs out and then do a double charge instead of DHR doing it all in house.

Celia Regalado Ive been at this office for many years and never had problems until last year in August. One of the residents from there did a big mistake on me and they got mad because I defended myself. I didnt even defend in myself with Dr montes she oversees the residents Do I recommend them no not at all theres a lot of lack of communication in this office and one of the top ones up there which is the director she protects her employees instead of her patients. She is rude and doesnt have any manners at all so truly I do not recommend anybody from this dog doctors office at all. Just be careful what you say you cant even defend yourself.

Claire Hernandez Literally went in due to high blood pressure after giving birth 3 weeks ago & dr. came in saying there was nothing they can do and was sent home 20 min later wasnt even acknowledged properly dr. wasnt even listening to my concerns and was smirking when i was explaining my concerns and symptoms. OVERALL THIS HOSPITAL NEEDS TO GET THEIR SHT TOGETHER. ;(

Maria Jasso Emergency room is positively medieval. My dad was having an attack in the ER and the pretty doctor said everything was okay meanwhile his face was turning bright red (mind you my dad is dark complected) not only that the male nurse seemed over worked and was running around everywhere trying to put out fires. Dad was transferred to ICU where they finally stabilized him and he explained that not only is his PACE MAKER RECALLED but that it would shock him randomly even when he was at rest and it would constantly catch him off guard. The piece of garbage made a short and they had to go in and turn it off time ago. Now they are saying they want to turn it back on then replace it- then not. All the while doctors are bouncing off ideas and clearly not communicating with each other. (Hack/Assad/Taylor) this is ridiculous. As a daughter you can understand my frustration and distaste. I have half a mind to reach out to boards to make sure they are beyond reasonable of a doubt completely sure what is the best course of treatment.

Ram19KJ You better hope you dont get sick and have to come in as a walk-in cause boy do you have to wait, and I mean wait, Im used to the whole military lifestyle of hurry up and wait, but when it comes to the wait times here, its a nightmare just like scheduling an appointment over the phone. Im talking about from the clerks in the med side lying and telling you to take a seat someone will be with you in a little bit to waiting 3 almost 4 hours, and then they ask you who checked you in and wondering how you got skipped over (yeah, I overheard them talking about it, they forgot to turn off their microphone). Id rather just go to Mexico and get treated over there, I can make it that way and back with medication and medical treatment that almost on par to whats offered here, AND Im not kept waiting for so long or lied to. Now, cause of this, I had to cancel and reschedule other appointments I had today.

Uncle Ricky Desousa VA McAllen now has an Urgent Care for us Veterans!!! Monday through Friday 2:30pm to 9:00pm 1430-2100 Great service fast and very polite and attentive staff Plenty of Parking I was in and out in no time! I got Xrays and prescriptions quik 10-8

Andres Alcudia The wait time is ridiculous! I have been waiting here for four days! I originally came here because I had gull bladder stones and a inflamed pancreas (I think thats what they called it) and for two days they checked up on me checking it was fine and Im like okay thats fine cause I still felt a bit pain but no worries but then came the third day I was taking liquids into me when they told me I had to take a scan of my stomach now that wouldnt be a problem if it wasnt for the fact that if I wanted to stop the operation then I have to do it all over again and unfortunately I had to pee real bad when it was 4 minutes left and I couldnt hold it in anymore they told me they would do it again tomorrow and I say okay well wait tomorrow and tomorrow came and Im here right now waiting for them to scan my stomach but they havent came and I have a feeling we are gonna have to wait for tomorrow! This waiting time is so ridiculous that maybe I should leave gall bladder stone and inflamed pancreas my butt!!!

Michael Garcia There is a male nurse with glasses that is there that just wants to look cool. He wears gauze on a carbineer which is unsanitary and tries to wag his finger at you. Going through ulcers and need a hip replacement and the dude told me to be quiet.? Non stop what did you take. The guy was rude. I mentioned to his coworker whats with his attitude and he came in raising his voice telling me I shouldnt be talking with his staff.? I dont want to be there as much as they dont want. Lost 12 pounds throwing up my stomach was ripping and the guy came in to ask me to be in pain quieter.? The Rio grande valley will always suffer and lag because of people like this. They go to work to look cool instead of actually work. Gauze on a carbineer on his chest for astetics to look cool rather than sanitize. That says it all

Brittney Marie Had somewhat of a good experience here. The majority of the nurses were kind and gentle. I only had 1 nurse by the name of Yareli who went above and beyond her scope of practice. She strongly encouraged medical care that was not in her job description, multiple times. When I wanted my support people to hear what she had to say, she tried to exclude them, but I insisted she tell all of us what her thoughts were. Aside from this, my experience was good. The anesthesiologist, Tim, was amazing! He did my epidural and it wasn’t as bad as it could’ve been! He was also very kind and gentle! This staff got me through so much & we’re grateful for a positive outcome!

Julia Martinez Worst place ever. Came for a simple MRI, and it took them from 7:40, and right now, its 1:49 and still nothing. My daughter hasnt even eaten. Im hungry, and she is hungry. Was one of the first and still here. Still here at the moment, and its 4:13 now Im and still here. DHR Hospital was way faster than this. Had 2 mri with dhr and both out by 12. Thought this would be faster and was wrong. No one is polite when situations take forever.

mrisdabest2 Called for information. was greeted well. however the lady on the phone turned rude and spoke over me. all of sudden she started speaking in two languages at the same time. very bad customer service. I hope people head over to the McAllen location. where the treatment is exceptional.

Steven Zamora Horrible, They gave me a TB test and They did not contact me until 2 Months later telling me I was positive and that I Needed to go in for an X Ray. Then they had me wait a week just to give me the X Ray. I am still waiting for the Doctor to review my X Ray results. I call in and get treated rudely. I would not recommend anyone go here. With the exception of one nurse They did not help me out to the best of their abilities. Its been 3 weeks I have not been able to return to work and they cant give me a straight answer on if the doctor will actually read my results today. The doctor only goes in once a week. What a joke!

Laura Martinez Came in last week cause I felt super sick and had the most horrible experience here. The doctor who saw me pretty much shamed me for coming in due to how I was feeling and asked me what I wanted her to do for me? She asked me what I thought would help me feel better and which tests I wanted administered so that I could feel better. I really felt so bad going in, I felt really dizzy and nauseous which felt something like food poisoning and is why I went in to make sure, since it was in the later hours. The nurse came in and was very kind, I told her I was going to just leave the er and go home since the doctor pretty much made me feel even worse , instead of helping me. After that the doctor decided to do some labs in which in fact showed I was low on several of them and needed medical attention. I really did feel sick and the labs 100% proved that. I have never ever felt so bad and shamed the way this female doctor made me feel, and will not return here ever again. Where was the compassion and care and oath they took to help a patient in a time of illness? This was wrong in so many ways! I was so disappointed, had the nurse not shown compassion, I would of walked out of the visit. I am grateful to the nurse who actually showed compassion, when the doctor did not. I hope something is done about the service and care here , because it was a really bad experience, and I just hope that nobody else has to endure this type of treatment. Absolutely do not recommend!

Sue Willmott Waked right in and spoke to nurse who then translated information to doctor. All the registration process was done quickly and online. Was in and out within an hour. They did a few tests and X-ray. Still not feeling well but hopefully will be on the mend soon. All the nurses and doctor were excellent. When I registered I was told not to worry as they would bill insurance. Well I keep getting bills and calls about X-ray charges So I reached out over a month later and the hospital haven’t even sent the bill to insurance yet.

Sandra de la Fuente Everyone I came in contact to at the ER was wonderful! Very patient and kind. I appreciated the level of customer service care they provided.

Little_ Dream Five stars to the nurses and techs that took wonderful care of me while I was sick. Maggie was such a sweet nurse and made me feel like I was in the right place, even though I was embarrassed because I know there are sicker people than me. But there was a tech that I ran across and want to bring attention to! Her name is ANA!!! She’s an older lady who looks like she could be my mama! Boy do I have some words for her……. FIRST of all, she went ABOVE AND BEYOND for me and my care! She checked in on me and got me some more warm blankets. She made me feel comfortable and safe despite how I was feeling! :D. Such a sweet lady and am ever so BLESSED that she took part in my care. Maggie my nurse was a SUPER STAR getting me in and out of the ER in a timely manner with such grace in her voice. And I give a big thanks to other nurses who wished me well!

Ruth Angel My father was taken there and he had another emergency contact totally different contact he was put in surgery and our family never new. Worst service ever !! When our mother asked who allowed this the answer was. He is an adult over 18 and he can make his own decisions. We had no clue he was in surgery!!!! Watch over your elderly this hospital takes advantage and is verbally abusive to them too!!!! Any other person experiencing the same?? Something needs to happen. This is on the uppers to address. The director and his staff have no clue his staff is incompetent !!!!! Had he died on table none of us would have known!! My father is José Guadalupe Aranda 85 years old!!!

Alek I was in a motorcycle accident and was taken to the emergency department on 03/30/24 at around 11pm. I had a broken clavicle and had a lot of pain in my shoulders and back. They only focused on the broken clavicle while giving me a weak painkiller that ended up giving me an severe adverse reaction after I was discharged. They showed me an xray of the broken clavicle, put my arm in a sling, and told me not to move it for 6 weeks. I was billed $5000 for the "treatment" of the broken clavicle. My clavicle mended incorrectly and looks deformed. If I could give no stars, I would. Im so angry.