Randals Automotive & Tire LLC - Kerrville (TX)

5 /5 SytesSteal UrData: Randals helped me Tremendously when I was on a cross-country trip before Easter, in a Blue 92 Jeep XJ I had just bought. They made the whole thing a breeze! At 4 p.m., it started making a noise so I pulled into Randals Automotive. Nick Randal looked at it immediately but couldnt find the source and had commitments for end of that day. I asked if I brought it in the next morning could they work on it. He said yes. Next morning, first thing, David Randal rode with me to listen to it, they put it on a lift, and found the problem. It was a Major failure. The parts were going to take time to get but I had to get home to Georgia. I arranged with a car transport company to haul it to Georgia. Randals co-ordinated with me and the transport company to keep it until the transport man would pick it up, then they gave me a ride to my hotel. They werent going to charge me anything, but where I come from, I always get charged for diagnostics and storage so I gave them payment. After I was long gone, my Jeep was picked up, no hiccups whatsoever. Thanks, Randals! Kate Stamper

5 /5 Bev Schmaltz: We have lived here just over a year and the first time we tried Randals it was because it was close to our house. It turned out to be a great place to get our car repaired. Always on the job that day or the next and have the work done in a timely manner. They are very reasonably priced and do great work. Very friendly.

5 /5 Deborah Fleishel: Hauling a fifth wheel across the SW, engine light comes on. Friday afternoon, staff at Randal’s said to bring it in.. very least they could do before Monday was read the codes and get an idea of the issue. Not only did the owner/staff find and fix the issue same day, they opened their hearts and gave us a full hook up and use of a car until ours was fixed. Kudos to owner, David Randal our Angel, and knowledgeable staff for a job well done! Highly recommend this auto shop!!

1 /5 Morgan Wilcox: I visited hoping to get a part for my car fixed. The staff expressed no willingness to help, and I was told the wait was two weeks for an available mechanic. I would’ve been happy to wait that long, but they didnt even offer to schedule an appointment or inquire about my needs. When I asked for recommendations on other mechanics in town, I was told that none were worth considering. This monopolistic approach to competition and the refusal to provide alternatives left me very dissatisfied. I wont be returning to this business.

5 /5 David Luttrell: Took my 2018 Ram 1500 in due to a small oil leak. Nick was very courteous and said they would look at it right after lunch. Within 2 hours, Nick called and said the oil filter had not been tightened sufficiently by a local quick change oil shop (not to be named here or visited again) when I had the oil changed the previous month. Went to pick up my truck and Nick had pictures for me and explained what they had done. Great service, very professional, will definitely be back!