1 /5 Julia Anderson: Dropped 2019 4runner off in March, in May they called to ask if Id be willing to go a different route they forgot to order the parts. Requested I send entire insurance check before they would begin repairs. Repairs took an additional 5 months in which I was required to pay for my own rental car. Picked car up with damage all the way around, no front license plate, inoperable rear view camera, check engine light on, traction control disabled and a cracked windshield. Body shop said it was dropped off that way ( some of the damage was on the side of the car they repaired) also told me I lost the plate. I provided photos upon drop off disproving all of the above. My tools were stolen from the truck while it was in their care as well as many personal items. They said theyd replace the windshield out of their pocket and I must leave. Later I discovered I can no longer use my tow hitch, a headLight that was damaged in the crash was never replaced, they moved my rear license plate and didnt install the legally required light above it. They recommended I do that on my own and stating moving rear cameras wasnt a thing. Bumper isnt aligned correctly on rear its off by over an inch. Paid cash for after market bumper and labor and they refuse to provide a receipt.
