Primary Care - St. Joseph and Texas A&M Health Network - Bryan (TX)

3 /5 LynEll Richter: This review is not for the actual office but the "new and improved" call center for making appointments. Call centers should never be used for trying to get patients the care they need. First call into the new system, took 16 minutes 32 seconds and the operator booked me with a doctor at a location I have never been to for a post op appointment. As far as I knew, until Booneville called to ask why I was going to 29th location, I was going to my doctor for a knee injury after a fall. Got that straightened out. Yesterday, I was trying to reach the practice about a referral to a cardiologist, and after verifying name, date of birth, address and phone number, the operator called me by the wrong name, referred to the wrong doctor. Maybe she couldnt hear for the screaming kids in the background. I would much rather be able to call the location I want to go to, leave a number and receive a call back then to waste the time getting an incorrect appointment and having to spend the time correcting it, as Im sure the staff would... Hello A&M, I think a Texas State drop out is running part of your show!

1 /5 sherri botker: I have been waiting for a week for my liver ultrasound. I have called the doctor several times and talked to the nurse, but I still dont have results. The receptionist tells me they will send a message back, but no one every calls me back. My next plan of action is to show up at the office and not leave until I get my results. It will probably be a very long day. Patient care should not be this difficult. I would never recommend this office. Whether my results are good or bad, a patient should not be put under this amount of anxiety.

5 /5 Marilyn McMillian: The doctors, nurses, and office staff are professional, friendly, kind, and good listeners. Dr. Lila Pappas and her nurse assistants are great!

1 /5 Mary Muras: Lila Pappas is very rude, zero bedside manner. Did not listen to me nor did she refill blood pressure medicines that I need or other medications that Ive taken since childhood that help me function on the day to day. This doctor was very short with me and condescending. I asked to see a different doctor in the same office and they wouldnt let me. What happened to patient rights?Not compassionate by any means. Quite literally the worst doctor I have ever had the displeasure of meeting. DO NOT RECOMMEND!

5 /5 Pura Bernal: Love the care & staff, reminds me of what it was like going to doctors back in the the day when it was Great!