2 /5 Chad Hendrick: Absolutely the most incompetent group I have EVER seen. This review is about the office staff, NOT the doctor I see. He is actually amazing but surrounded by morons. First off, dont call after 4 pm. Even if they are open, they dont answer the phone. If you call early enough to get an answer, they are short and have no clue or care on how to address your concerns. The people who work there do not care about their job at all. They have no clue how to schedule appointments. Even if you have a pressing issue, its ALWAYS a minimum of 3 weeks to see a doctor. They just refer you to urgent care to get more money. Then, when urgent care gets behind, they miraculously find enough time to take the overload so everyone can go to lunch. Seen that happen. Even seen them shuffle people in to my doctor, who was too booked to see me, but somehow can handle working the overload for urgent care. This is not the fault of my doctor, but the fault of the ladies that dont know how to schedule and dont care about the patients. Oh, and dont get blood work done and expect results in a reasonable time. No, its 2 months before someone FINALLY calls you or uploads them to the app and if you need to discuss the results............3 weeks again. My last labs were months ago, and I finally was notified they were ready. I waited my 3 weeks to discuss them, only to be told my appointment had been canceled and it would be another 3 weeks before I could get in again to discuss them. No call or text, just kma. Hope Im not dying. When youre waiting in the exam room, you can hear them talking smack about subjects they shouldnt be discussing so loud just outside the room. The people that work there should NOT be in health care. They are really only fit for a job at Allsups......maybe. This entire office needs new staff and to be trained how to be in healthcare. Its an absolute nightmare. I have begged my doctor to start his own practice and LEAVE. If youre looking for a PCP, its best to just keep looking, even if you have to drive because when you really need something, you wont get the service you need for a LONG time. The entire reason you select a PCP is to have a personal doctor that knows you and can handle all your medical needs, not to just do once a year exams or refer you to urgent care every time. This clinic is run horribly, and the hospital should be ashamed about how they run it. Pampa deserves much better.
