OTRA Roadside Services - Cleburne (TX)

5 /5 Bearvry: They were very knowledgeable and had all the equipment necessary to take care of my nightmare of an electrical problem. They gave great advice and education on my electrical system. They fixed only what needed to be fixed and didnt try to empty my bank account. They gave a receipt I can actually make sense of with detailed summary of work done and names of parts.and not just a sheet full of numbers and codes. Thanks guys and thanks for the hat, mug and the other great stuff that was in that anniversary gift box.

3 /5 Sam Kelly: I.paid 200 for this nice people but I personally feel thats a little over price maybe I should of said no to the hour was told half on the phone then hour to take the wrap off which I guess I could of done (takes 2 min) they said they like reviews well here a honest one 194.something for this so I guess the coupling cost 40bucks yeah take the wrap off which was 3 mins was the extra work Reply to owner reply You charge 154 a hour that is a 4 dollar fitting that you charged me 40 dollars for because I didnt take the blue plastic hose you order that you told thats what they drop off when I heard the phone conversation them telling you thats what they had you took off the wrap that the 3 hose combo comes in 3 min max and fixed the hose with a 4 dollar fitting that yiu charged me 40 dollars 100 120 would of been a fair price and we all know me saying that is fair for what was done. All owner op there multiple shops in the area definitely call around I didnt agure with the price at there shop like I should have because I rather just pay and go and leave a review that extra 80 you charged me will cost you more when some reads this review just accept it you saw big truck and thought big bucks if you will over charge for this i hate to see a guy with a real job and other readers go though my reviews its plenty of shops with good ones

5 /5 Colin van Rooyen: These guys are excellent fast and reasonably priced thank you so much for getting me back on the road I will definitely come here in the future

1 /5 Eric Thomas: paid over $600 dollars just to be told the dash AC needs replaced. Nothing fixed that’s just the charge to tell you what’s wrong. Then told they don’t do extended warranty because the warranty companies don’t want to pay them 3 times the retail price of the parts. I was informed by the extended warranty company first and couldn’t believe it so I called OTRA and asked and the advisor said that’s how their system marks up the price. They are nice folks just not very fair on pricing. Hard to approve a part price that is online for a 3rd of the price and is not an aftermarket price. I asked for part numbers and to speak with a manager and got nowhere. My advice is use them as a last resort or if you don’t care about paying 3 times more than retail pricing. Update** James** Good morning. My goal wasn’t to upset you only present the facts. I was honest in everything that I said and went off what was provided to me by both your company and the extended warranty company. If you guys don’t want to do extended warranty it’s fair to let folks know ahead of time. Especially when you are changing 600 dollars just to tell them it’s broken and you don’t want to use the extended warranty because they don’t approve the higher labor hours and part pricing. I was only trying to be fair to potential customers. Either way as promised I’ll let you know what we end up paying for the repair at another shop. I think your estimate was $6,800 and we have been informed the price should be between 2,000-4,000 dollars. I forgot to mention the other discrepancy was that your technician was not able to show the inspectors from the extended warranty company the parts that were said to have been failed? That was another issue. The parts you claimed that needed to be replaced were not broken when the inspector looked at it. Talk to you soon. Update 2** Be careful guys. Today they want to charge an additional $260 dollars for the camper to be picked up. This is for storage fees. They are quite upset I left my review and wouldn’t allow me to pick up the motorhome last week when I went to get it. Nonetheless, 1 week later they said I can come get it but have to pay $260 dollars in fees. Sad to see people stoop to this level out of anger. I will apologize if I hurt your feelings for my original review as that was never my intent. I Only wanted to speak about my personal experience working with you. I wish you the best.

5 /5 randy carter: The first time I called I was having a clutch issues that was almost completely gone. They answered the call over the weekend and I was able to bring it in on Monday as I was still on the road and headed in. I was given a very fair price and the work was performed the same day. I then added more things that I was going to need to be done and they completed all of those items the next day. The service was fantastic, Ive had zero issues with what they worked on and this truck is a team truck that runs 7000 miles a week. I highly recommend OTRA and I will only give a review for Companies that I personally used.