1 /5 Bonilla Nelson: Disappointed with Billing Practices
I visited North Loop Family Dentistry two years ago when I had good dental insurance. Before my appointment, I called to confirm the cost, and they ran my insurance. However, on the day of my appointment, I ended up paying nearly $350, and for my next visit, I paid almost $380. Now, two years later, I’ve received a bill for $450, which seems completely unreasonable.
During my last visit, I explicitly asked if everything was covered before I left, and I was assured that it was. I trusted the staff’s confirmation and never returned to their office. It’s incredibly frustrating and unprofessional to now be charged additional fees after I’ve already paid what I was told was the full amount.
I won’t be paying this extra charge, as I’ve already settled my bill in full based on the information provided at the time. This billing situation has left me very dissatisfied with their practices, and I won’t be returning in the future.
