Teresa Karbo The staff is absolutely AMAZING!! Everyone seems to really enjoy working there. The tech was awesome!! She was very detailed, explained everything that needed to be done and she was very sweet. Front desk staff was fabulous!
I only wish Dr. English would have spent more time with me, and not have been in such a hurry. Good thing he has his amazing staff to make up for his downfall.
I will definitely be getting all of my dental work at here.
5 /5
Bonilla Nelson Disappointed with Billing Practices
I visited North Loop Family Dentistry two years ago when I had good dental insurance. Before my appointment, I called to confirm the cost, and they ran my insurance. However, on the day of my appointment, I ended up paying nearly $350, and for my next visit, I paid almost $380. Now, two years later, I’ve received a bill for $450, which seems completely unreasonable.
During my last visit, I explicitly asked if everything was covered before I left, and I was assured that it was. I trusted the staff’s confirmation and never returned to their office. It’s incredibly frustrating and unprofessional to now be charged additional fees after I’ve already paid what I was told was the full amount.
I won’t be paying this extra charge, as I’ve already settled my bill in full based on the information provided at the time. This billing situation has left me very dissatisfied with their practices, and I won’t be returning in the future.
1 /5
Ashley Whitehead My whole family loves this dentist office, I recommend it to anyone! Dr. English is so gentle and wonderful with making sure you feel zero pain in any procedure. All the staff is friendly, quick and it’s a nice, small office feel.
5 /5