3 /5 A Phillips: I wanted to bring to your attention that my Royal Manicure did not include the mineral mud mask, even though it was listed in the description and I paid for it. I tipped fairly and didnāt realize the missing service until I got to my car and reviewed the menu as I took photos. Thatās not fair. Additionally, the overall atmosphere felt as though the staff was just going through the motions rather than creating a welcoming experience. I understand that everyone has long days, but a more positive approach would go a long way in making clients feel valued.
Fellow clients, be careful, you may not get what you paid for. Read closely and sip your mimosa slowlyā¦. Unfortunately, you have to constantly advocate for yourself here. I even asked for a menu twice, before finally being given one.
To Management,
See receipt: I noticed that my Royal Manicure was billed as a Lavender Treatment for $40, even though the menu lists the Lavender Treatment at $30. Regardless, I specifically purchased the Royal Manicure, which should have included a mineral mud mask. While I did receive the shoulder massage, hand massage, paraffin wax, and salt scrub, the mineral mud mask was missing.
I look forward to your response and a resolution, such as a credit to make this right. Otherwise, I will have to adjust my review accordingly.