A Phillips I wanted to bring to your attention that my Royal Manicure did not include the mineral mud mask, even though it was listed in the description and I paid for it. I tipped fairly and didn’t realize the missing service until I got to my car and reviewed the menu as I took photos. That’s not fair. Additionally, the overall atmosphere felt as though the staff was just going through the motions rather than creating a welcoming experience. I understand that everyone has long days, but a more positive approach would go a long way in making clients feel valued.
Fellow clients, be careful, you may not get what you paid for. Read closely and sip your mimosa slowly…. Unfortunately, you have to constantly advocate for yourself here. I even asked for a menu twice, before finally being given one.
To Management,
See receipt: I noticed that my Royal Manicure was billed as a Lavender Treatment for $40, even though the menu lists the Lavender Treatment at $30. Regardless, I specifically purchased the Royal Manicure, which should have included a mineral mud mask. While I did receive the shoulder massage, hand massage, paraffin wax, and salt scrub, the mineral mud mask was missing.
I look forward to your response and a resolution, such as a credit to make this right. Otherwise, I will have to adjust my review accordingly.
3 /5