1 /5 cassandra bourdon: I recently visited Milk and Honey for a toning, glossing, and deep conditioning treatment. I left feeling quite disappointed with the overall experience.
After my hair was washed out, the stylist walked me to the front with wet hair and didn’t offer any sort of blow-dry or styling. I had specifically declined a blow-out, but I expected at least a quick brush through or some help drying it, especially since it was 54 degrees outside and my shirt was soaked from my wet hair. I’ve had similar services at other salons where a blow-dry or quick styling is included, so this felt unusual.
Given the price of the service ($80 + tip), I expected a higher level of customer care and attention. The lack of basic finishing touches, like a quick blow-dry, made me feel less valued as a customer.
Overall, I do not even know if the Tone and gloss is what I expected. When I get home and dry it then I can actually see how the color turned out! The service didn’t meet my expectations, and I left uncomfortable and underwhelmed.