Methodist Hospital Stone Oak - San Antonio (TX)

1 /5 Afkar Zaheer: Unjust Accusations and Lack of Professionalism I am deeply disappointed and hurt by my recent experience at postpartum. After delivery, I was falsely accused of smacking my own baby—an accusation that is completely unfounded and untrue. Not only was this claim made without any evidence, but the staff also failed to conduct a proper investigation or listen to my side of the story. The lack of professionalism and empathy from the hospital staff was shocking. Instead of addressing the situation with care and diligence, they immediately jumped to conclusions, causing immense emotional distress. This kind of behavior is unacceptable, especially from a healthcare institution that is supposed to prioritize patient well-being and trust. I urge the hospital to review their protocols and ensure that such baseless accusations are not made in the future. No one should have to endure the humiliation and anxiety that comes with being falsely accused, especially in a place where they should feel safe and supported. Until significant changes are made, I cannot recommend this hospital to anyone. My trust in their ability to provide compassionate and fair care has been completely shattered. ---

5 /5 Andraya Pass: I had my first baby here, and as someone who struggles with a lot of anxiety, the staff made the experience so much easier and more comforting. I wish I could remember the name of the nurse who was there with me-she was absolutely fantastic. I didnt have much emotional support with me, but her kindness and presence, even just holding my hand when my boyfriend wasnt sure how to help, will forever be a memory I hold close to my heart. Thank you to all the amazing nurses and doctors who helped me have a safe and relaxing delivery. Im so grateful for everything you did for me and my baby

1 /5 Bob Hewitt: If I could give negative stars I would. My family member was admitted to the hospital after 13 hours in the ER. I left the ER at 3:00 am and was never notified that she was in a room or how she was doing. It took me 5 times to get through the proper nurse’s station to get any information. I later went to visit her and never saw the nurse. She was in the hospital for 4 nights and only received the basic treatment. She has dementia and was confused and combative toward the staff. They gave her heavy doses of medication to keep her calm. I went in the third day and she was so drugged, I thought I would lose her that day. They didn’t do any medical heart tests as they said she “told” them she didn’t any medical attention. My sister in law, has advanced dementia, poor vision and is almost deaf and wouldn’t be able to make a decision for herself. I got the daily run around of her condition. They didn’t administer her daily medications even though I gave them a complete drug list and brought in her medications. At the end they wanted to discharge her because they couldn’t help her medically. And after she was discharged, I noticed her wedding ring wasn’t on her finger which I’m sure someone took. She had that ring for almost 50 years. It was disgraceful how they treated her.

2 /5 Gail Danforth: My care was great on Friday, after my surgery. Thank you to Kate, the chatge nurse! Saturday was not so good. Also, the food on Saturday was terrible. Breakfast came around 10:30 and was cold. Lunch came around 2:30 and was a dry hamburger with 1 pkg of mayonnaise. This is Texas, we eat hamburgers with mustard. Time to be discharged and the nurse would not change a bloody dressing b/c of stitches (which Drs PA told me were inside). Bottom line: Friday everything was great. Saturday: it was not good.

4 /5 Rachel Dana: I was in recovery waiting room for a long while because they had to clean a room for me. I did get a very nice big room. The nursing staff was really helpful one Male nurse ( Frank) he was very helpful with the after surgery care. He did a great job. Kitchen staff very friendly also.