Baptist Health System - san antonio - San Antonio (TX)

1 /5 catherine morales: Worst experience, shame on the nurse stations on 4th Telemetry. Rude and lack of communication with patient and family members! Do better and clean house! How can it be ok to have people sit on the floor bc youre too lazy to find a chair! How can you not know where the patient is after surgery?? Why add stress to families that are already worried? Where is your empathy? This location is a nightmare!!!!! If you can avoid this place, go to a different hospital!

1 /5 Leonard Teniente: The security guard or parking guard, whatever he is, is on a ridiculous power trip. I had dropped off my elderly mother for an appointment on Friday March 1st, 2024 in the AM and went to pick her up when was finished. She called me and told me she was on the way outside so I waited in the small drop-off zone in front of building on Quincy street. I was there waiting not even a couple of minutes and dude comes out with an attitude saying I cant park there. I told them I am picking up my mother from her appointment whose already done and coming down. He said it doesnt matter I cant wait there. I wasnt even "parked" and was not blocking anyone in since no one else was there to drop off/pick up. So I asked him sarcastically "So she has to be physically outside waiting before I can pull in here?" and he says with an attitude "yes". Some people cannot handle the smallest bit of "power" like this a*hole. I literally circled the block and when came around my mother was coming out and a*hole guard no where to be found.

1 /5 L. Casares: We had a horrible experience leaving after my husband had had an exploratory treatment for heart disease. We were on the fifth floor for almost 24 hours and for the most part we found the staff kind and helpful. Maria and Isabelle, nurses on that floor, in mid August 2013 seemed the most efficient and caring. RN Christina in the last part of our stay made our life agonizing. She told us point blank that we would wait 2 and 1/2 hours before she could even begin to check my husband out. Two and a half hours later she had not even opened the file as it was handed to her by another nurse when I went to the desk to inquire. She had other patients checking out too, she said; we just had to be patient (no pun intended, I think). My husband, a very patient man, finally stood up and said, "Thats it. Im done." When they saw the family leaving, the paperwork was completed five minutes later. Go somewhere else.

1 /5 Donna Hillyer: This was the worst hospital stay for my father. His nurse, Cheryl was very rude and should not be in Health Care. I called to get information on my father’s care and she stated “she didn’t know what I was talking about”. She also told me that she didn’t have time to be arguing with me when she was rude to everyone. This happened 1/1/21. What a way to start the New year