Mercedes-Benz of Boerne Service Center - Boerne (TX)

1 /5 cody Romsa: IF I COULD GIVE 0 I WOULD I brought the service dept 15k in business directly from my personal vehicle. And multiple people and things have gone south let’s start off with Linda de la Cruz. Service rep. Assigned to at first she seemed lovely a very nice kind lady. But that all went out the window when my car was finished It was supposed to of had front cv axles replaced, all fluids changed, sun roof repair full interior exterior detail center console replacement and some other misc stuff , I picked it up late afternoon and was mistakenly in a rush to get home after a long day of work and she is bugging about a 5 star review like cmon lady you shouldn’t have to ask for stuff like that. Anyways I rush out of there because I’m tired and want to get home and I get up to highway speed and immediately notice my sunroof is hissing and not seated correctly, I though that’s odd let me open it and close it… opened it and the air diverter FLEW OFF!!! I took the car back and they refused that they had done anything wrong and that the mechanic on my car was the best in TEXAS. She basically turned into a child arguing and swearing up and down that they had nothing to do with it and that she wouldnt just warranty the crappy work they did on my sunroof and wanted me to pay, after arguing and slightly blowing a fuse she said would warranty the work under the condition I get A BUNCH MORE WORK DONE WITH them. Blackmailing me into paying more so she will warranty he techs crap work. so I took the car to Mercedes Benz of San Antonio they called and explained that the sunroof was installed completely incorrect. And that the rails would need replaced again. Great, well they charged me but they got me right and where very apologetic for the sub par experience Mercedes Benz of Bourne.

5 /5 Paulo Feliz: Outstanding customer services over all, will recommend the Mercedes benz in Boerne Mr. Ivan resolved all issues and concerns. Very Satisfied and will return. Prior to this place, I when to the MB in San Antonio and it was the worse.

5 /5 Joe Garcia: Art Farias was extremely helpful. We, unfortunately, picked up a metal scrap that punctured a tire. Even though we didnt have an appt, Art got our vehicle in, got the tire ordered, and set me up with a loaner as well. Special thank you to Ms. Bocanegra from the loaner desk! Great service as always...we are glad to know both our Benzs will always be well taken care of here!

1 /5 John Guerrero: I dropped my 2023 S500 off for my Schedule A Maintenance. I was assigned Ryan as an advisor. I let him know that I had a piece of rubber taken out on the wall of my front passenger tire. He notified me that they would look into it. I picked up my car the next day and got a flat on the way home on the tire in question. I had to wait 2 hours for a tow only for the car to be taken back to the dealership I had just left. I asked if the car could be delivered to my house once the tire was replaced since I was already inconvenienced enough. Ryan said he would take care of it. Once my car was ready he told me to come pick it up and that I must have run over something on the way home. However, there was no nail, or object found. I find this hard to believe since I was on the highway the entire time, didn’t hit a pot hole, and it happened within minutes of leaving the dealership. I don’t believe the car was inspected thoroughly enough, or something happened to it while in possession at the dealership. Now I either have to wait the entire weekend to get it delivered Monday afternoon, or spend another hour driving to pick it up again because they couldn’t deliver it after all. On top of this Ryan charged me an extra $50 on my service that was not notated. Once confronted about this extra charged it was removed, but without clarification of why it was there to begin with. I was never emailed or texted videos of the inspection, or after the car returned to the service department with the flat. I spoke to the service director, Kevin, about this and he said he would send me video, but I never received it. I feel like there was a lack of customer service from top to bottom. Very disappointing for such a high end dealership.

5 /5 Jesli B.: Wow what an amazing experience at this dealership !! I have owned “all” the brands (Nissan, Ford, Jeep, Ram) but Mercedes. This has by far been the best experience with a service department at any dealership I’ve ever been to! I recently bought a used sprinter motor home manufactured by Dodge, but with a “Mercedes” engine. I am leaving tomorrow for college in Colorado and have been calling everywhere around San Antonio trying to find someone to change the oil for me and give me guidance on all things maintenance, as I have never owned a diesel/dually/sprinter. I gave up on finding someone to do an oil change after getting quotes up to $179 just for labor from RV maintenance shops and straight “No’s” from Dodge dealerships and regular oil change facilities. I got recommended from Ancira Dodge in SA, to call Dodge in Boerne, who recommended me to this Mercedes dealership across the street from them. At this point all I wanted to know was what kind of oil I should put in there as everyone had been telling me “even if we could, we are booked out to February.” What a relief after getting on the phone with Randall who told me to swing in when I wanted and they’d jump right on it! And boy did they! Daniel also took the time to go over all the essential maintenance I needed to keep up with and he personally checked the vehicle for me to see what kind of condition it was in and reassured me it looked good for my long drive to CO. This dealership is very nice, including the people that work there. Massive stock of sprinters too if you’re interested. I believe my next vehicle will be Mercedes if this kind of care is the norm with this company! We will see when I need service in Colorado! Thank you Daniel and thank your Sprinter Service team too!