Vic Vaughan Toyota of Boerne Service Center - Boerne (TX)

5 /5 T Bonnie (Mrs T): Very pleased, especially with advisor Katherine Rojas. She explained everything and although lots of options were offered, she did NOT hard sell me on anything I wasnt ready for today. Waiting time was what I expected and I had no issues with any part of my service. The inspection video by Luis was pretty neat!

1 /5 Mark-Joseph Leon: Scheduled my 2024 Toyota corolla for a service and recall issue. I was told (and shown on the iPad) by the service provider that parts and labor would come to around $220, which I was comfortable with. 5 hours later, I was texted my vehicle was ready and the price was $390. Usually, I get sent an inspection video and informed of the costs but I got nothing. I informed one of the other technicians about not receiving a text and after standing behind her as she checked the computer, I saw that the video and images section for my car was blank, meaning no photos nor videos explaining what was done. Not only was the coupon I showed not applied (despite the technician indicating it was valid at the beginning) but I was charged nearly twice the amount I agreed to at the beginning with no opportunity to decline. This used to be my favorite location because of transparency and communication but this visit and the previous one have not matched the quality of previous times.

5 /5 jason martinez: 04/29/25 visit. If you want service that’s both efficient and personalized, ask for Katherine—she’s a gem! Thank you for turning routine maintenance into a stress-free, positive experience. Anyone who values transparency, expertise, and a team that treats you like family. Toyota of Boerne has earned my loyalty!

1 /5 E Ace: I had an 11 am. appointment to change 1 tire that the rep said they had in stock. 3 hrs later, my truck is still not ready. If you value your time because these people dont, you should go to Red McCombs Toyota in San Antonio instead.

1 /5 Joe Saculles: Made a 1pm appointment and never got a service advisor to check me in. Got fed up and left after waiting for 15+ minutes and asked to move my car up in the service garage 2 times (not my job). People schedule appointments for a reason. It’s a way to manage your time and time is money. Got a call from the service manager after I left the dealership to come back and expedite my work after apologizing. But, by the time I returned to the dealership I had already lost an hour of my day.