Medical Associates of Denton - Denton (TX)

5 /5 Tonya Chapman: I have been going to this practice for 22 + years. I have always had great experiences, from the front office to the office manager to the supervisor to the nurses to the NPS to the Doctors. The front office always greets patients with a smile. They get you checked in quickly and any paperwork I need them to print out is done by the end of my visit. The office manager always makes sure to say hi and ask me how I am doing. The supervisor always makes sure she says hi and asks if I have any issues. The nurses are always kind and courteous and very compassionate. They answer your questions and if they don’t know the answer they will find it out. The NP’S and Doctors are very competent and knowledgeable. They explain things so the patients understand. They talk to you like you are a person not a number. The whole office really cares about their patients and their health. The make me feel like I am family.

1 /5 Lilly Morales: Be sure to go after the doctor has her baby. Wrong profession if you’re terrified of illness. I went in as a new patient. I said I had allergies and then was not allowed to see the NP without taking THREE nose swabs. No one even checked my temperature or looked in my throat to assess need. “There’s a pregnant provider here.” Cool, I was pregnant in 2021 high risk and didn’t flip out. I declined after they couldn’t tell me what that would cost me and was told I could do Telehealth ….. IN MY CAR. Hahahah go on mat leave or find a new profession that suits you.

1 /5 Bobby Combs: Have been going there for 5 years. Saw one Doctor who abruptly left the office and thats when I should have left because she was fantastic. Would listen and answer questions and would even answer a few questions via email or phone. New Dr came in and while she is knowledgeable, the bedside manner is atrocious. I had an annual physical and asked them to run a certain test to check on a medication that I am on. I ran out of the medication that I had been using for 6 months and they refused to refill it until my bloodwork came back. I complained and they refilled it. 1 month later I have my follow up visit for my lab results and I was unable to make it in for the appointment and asked if we could go a call or something. Front desk girl tells me its against the law to discuss lab results on the phone. When I questioned her she got upset and said there was nothing they can do. Later I get a call from the front office manager. We had a chat and I explained everything to her and she understood where I was coming from and said it wouldnt be a worry to do telehealth. By the way its not illegal for them to tell you the results over the phone, they just cant charge you the copay. Have my telehealth appointment with Dallas. The pregnant doctor in the other review. She starts the conversation stating I broke their code of conduct policy and they have zero tolerance policy and they can kick me out their practices and that she would not give me a refill on my medication because she didnt want to loose her license and so on. She also goes in to say I was inappropriate for asking for a different time and she has other patients than me. Finally she then tells me my results and proceeds to explain she is moving and leaving the practice. Well in the mail I receive a letter they have denied seeing me ever again. Which is fine with me I was leaving that practice anyway due to their unprofessionalism behavior, their practice policies, and the idiotic front desk personnel.

1 /5 Clair Rivera: Started off great, but went downhill over the last year. First, I agree with the supplement push. We attended the seminar, only to be told that the program would be $5,000 each. I dont know many people that have that kind of cash, let alone $10,000 for a couple. We had the twice yearly blood tests done, and then I got a strange letter from my insurance company which suggested the reason they were given for the blood work was that I had a condition (which I do not). That raised a red flag. It has been extremely difficult to get our prescriptions refilled, which was never a problem in the past. Crystal at the front desk was extremely rude and unprofessional to my husband and my pharmacist over the last script refill that took way too long to get approved. My husband then went in last month with a sinus infection and was told a script would be called into our pharmacy. It never was. Rather than mess with the staff again, he toughed it out with over-the-counters. We decided then that we would change providers.