2 /5 Noushin Merchant: My mom and I visited this salon on November 30, drawn in by the “walk-ins welcome” sign. We asked for two acrylic and shellac pedicures and were told there’d be a 15–20 minute wait, which we were fine with. However, it ended up being almost 40 minutes.
The technician helping my mom didn’t listen to her preferences and chose to do a refill instead of starting fresh, though we asked to change the nail shape. This led to uneven nails, a crooked thumb nail, and two cuts near her cuticles. When we pointed out the crooked thumb nail, the technician blamed my mom’s thumb, claiming it was crooked, which was not true—we’ve had acrylics before and know how a properly straight nail should look.
I was happy with my French tip nails and pedicure, but my mom left disappointed. When we raised our concerns at the front desk, the response was, “Sorry, we’re very busy today, and there’s nothing we can do about it.” It felt dismissive and unprofessional. For a $245 service, we expected better. Offering a small gesture, like a discount for next time, could have encouraged us to return, but after this experience, we likely won’t.