Kelly Family Clinic - New Braunfels (TX)

2 /5 Staci Fisher: My mom has been a patient for 6 yrs and is being told that she owes a balance that is the offices responsibility (NOT MY NOMS) but she isnt able to see the Dr unless she pays this "balance" from 2022 that she recently received a bill from your office. She has spoke with her ins company on several occasions but the billing specialist is insisting that the ins company is wrong and that they are stupid and ignorant. First of all please make sure your staff is polite to patients and secondly please make sure your billing staff is accurately educated in billing, refunds, resubmitting and correcting codes.. She is NOT coming back to this office because of the ignorant billing staff.

5 /5 Patty Stewart: Steven is absolutely amazing. He takes his time and actually listens to what I have to say. He never rushes me out. It has taken me a long time to find someone I am comfortable with. You can tell he in this profession for the right reasons. He is there for the patients. If there were more stars to add I would give more.

1 /5 Jade Muhs: Awful experience today. My appointment was at 4pm. At 405 I was told that I’d have to let myself back alone, weighed myself for the visit, had to find which room I was going to go to by myself because they didn’t have the arrows arranged right by the time. Waited in the room until 420 before someone else came in and said they needed bloodwork first. Left did that and came back. Finally got to see Dr. Kelly, for a checkup for a sprained ankle that is still obviously swollen and unable to hold weight that well. She only glanced at it. Didn’t bother to actually check on it and told me they would send me to a podiatrist to look at it, whenever the specialist could get me in (not until next week) She refused to give me a light duty note for work, even though I told her I can’t stand 8 hours on my ankle yet and she said well the podiatrist is going to have you start weight bearing on it as part of PT. Which I know but I can only stand half an hour at a time before the pain gets too unbearable and even before then the pain starts at standing 5 minutes. She finally wrote me a work note to cover up until I get to see the specialist only after I literally burst into tears from the pain and frustration. She’s the only dr there that literally raises my blood pressure. I’ve had appointments with every one else there and my blood pressure is always normal. But with her my blood pressure is flagged as high.

5 /5 roxana cahill: Every time I see Dr. Kelly, I swear its the most productive and insightful conversation Ive ever experienced with a primary care physician. I feel SO heard. When I ask questions around various health issues Im experiencing, she takes the time to not only answer them, but she also references the research behind her answers! Im always leaving with post-it notes that contain golden nuggets of information. Additionally, I have major respect for how shes structured her clinic. From an operational standpoint, shes established and mastered a beautifully efficient system to get people in their rooms and seen in a timely manner. She is one-of-a-kind!

1 /5 wendy Searle: I’ve been very disappointed in Kelly Family Clinic’s treatment of me as a patient. I was called 2 days before my appointment, and was told they dropped me because they stopped accepting Medicare Advantage Plan. After I found another doctor, KFC refused to give me a referral, and only gave me a refill of my medication for 30 days. This has been medically irresponsible on their part. I had cancer previously, and to go without medication or a doctor is very dangerous me.