1 /5 Monica Daniel: The administrative aspects of Hendrick Internal Medicine and Hendrick Medical Center in general are dragging down a good clinician, Dr Edwards, and the medical experience at any Hendrick Medical Center facility.
My mother just ran out of a necessary medicine because she followed procedure and called her pharmacy for a renewal. The pharmacy called the Drs office 2 times in a 10 day period and had not heard back from the clinic by Friday afternoon. Too late to reach the doctors office, she had to go to Urgent Care.
Twice last week I had each parent scheduled for an out patient procdure, one at the Jones building and one at the Surgery Center. Both times the check in process took longer than the procedure itself. My dad was given an amount to pay without an explanation detailing the amount and told that if he asked for an explanation it could delay his procedure.
Archaic records processing, archaic billing, undertrained or worse uninterested employees. Rather than update and streamline their processes, Hendrick Medical Center has added additional layers of people, making it virtually impossible to reach out to an individuals personal physician.
