Austin Diagnostic Clinic - North Clinic - Austin (TX)

1 /5 Marisol Guzman: I had a deeply disappointing experience with Dr.P. Despite numerous visits, frequently felt dismissed about my health issues and ignored. Mind you I have a tumor and I’m only 23. She was very unhelpful, and communication was poor— . Overall, the lack of professionalism and empathy made it clear that patient care was not a priority. I would not recommend her not to anyone seeking competent and compassionate medical attention.

1 /5 Natasha Diehl: **Update 09/11/24: I have attempted to contact Kim based on the comment left from my review with no contact back for 4 days. It is becoming more apparent the lack of importance placed on this issue by staff. I request another point of contact to discuss the situation with.** For the Austin Diagnostic Clinic Neurology Department: I am writing to formally express my dissatisfaction with the service I have received from your office, specifically regarding an attempt to schedule an appointment. On 09/06/2024, I contacted your office at the North location again (2nd time) to schedule an appointment with a specialist. During this call, the receptionist hung up on me prior to clarifying the necessary next steps to schedule an appointment, which I found to be both unprofessional and frustrating. For the past three weeks, I have been attempting to schedule an appointment but have been continuously told that I need a referral. However, I have a PPO insurance plan, which does not require a referral to see a specialist. Despite my repeated attempts to clarify this, I am still being told that I cannot schedule an appointment, and the miscommunication between your office and my insurance provider continues to block my access to necessary care. Reading through past reviews, this seems to be a theme other clients are struggling with as well. I am extremely disappointed with the level of service I have received, particularly the lack of resolution and the abrupt manner in which the receptionist handled my recent call. I request that this matter be addressed immediately and that I be given the opportunity to schedule an appointment without any further delays or miscommunication.

1 /5 April J Smith: I’m sharing this as constructive criticism for ADC! I also think this is something their Dr.’s would want to know. I’m happy to change my rating if changes are made. The first time calling, I waited over 30 min to make an appointment. Once I received a person, I found out that the Dr. was not accepting new pt’s which shows online that he is. I was given an alternative Dr. but couldn’t make an appointment until I had the referral in-hand. After getting a referral, I called today and was on hold for over 51 minutes this time. Many times, the recording would say 2 people ahead of you down to 1 person down to zero people ahead of you and then back to 2 or 3 ! Horrible system and it seems you are understaffed. I work and my time is also valuable. I finally left a vm and I’m curious to see how long it’ll be before receiving a call back from the “general appointment desk.” Honestly, I’m now leery of even making an appointment as it shouldn’t be so difficult to make a Dr’s appointment. If I do make an appointment, I hope I don’t have to go through this every time I have to call in or have a question.

1 /5 Jessie Day: Had an appointment scheduled with Dr. JONATHAN HECKART in Endocrinology. I used my GPS to get to the office it took me to the building adjacent to them I had to call they said it was located in the hospital beside the childrens emergency room. I was able to find the building I went in and was directed to Endocrinology I went up the elevator and the office changed locations had to walk down a different direction to get there. I arrived originally around 835 and did not get to receptionist till 910 my appointment was at 9 was told that this doctor has a strict time policy I explained my situation and was told it did not matter I was late and could not be seen. This is my first visit to this facility and I just moved to the state. They said they could reschedule me to later that afternoon with the same Dr. I said yes. As I got in my car replaying the situation I called to move to a different Doctor and the lady was giving me a hard time saying I needed a referral I told her I already had one because I have an existing appointment. She found my referral paperwork but every step of the way was giving me push back it seemed like she did not want to reschedule me but had no legitimate reason to tell me no. I havent even been seen yet and already immensely disappointed in my experience

3 /5 Wanda Alexander: There turn around for orders is horrible! Never ever should it take three days to have labs re entered. Clinical staff is slow when non urgent. Had to call after a message was sent by portal.