5 /5 D. C.: My experience was as an outpatient to the Imaging department and for labs. I filled out most of my paperwork online ahead of time so my check-in process was pretty smooth. I arrived early thinking I could do my labs first but due to the nature of my labs requirements, I had to do them after the imaging because more time was needed. That was fine. The technician performing my ultrasound was very polite and professional and the process went smoothly. Then, I went for my blood draw and was super hungry because I had to fast overnight for the ultrasound but not for the blood work and it was already 10:00 a.m. Brenda, the nice phlebotomist who drew my blood, offered me a choice of snacks and a water and I happily plucked a bag of cheetos from her stash. I immediately felt better. Brenda was very thorough with her job and pleasant to talk to during the process. After that I was good to go. Within 2 days, I had all of my test results delivered to my patient portal and sent to my doctor. Overall, my experience was very good and everyone who helped me at HCA Houston Healthcare Conroe were friendly, helpful and professional.
