HCA Houston Healthcare Conroe - Conroe (TX)

5 /5 Waverly Inman: Our sons dental surgery went as smooth as smooth could be. Hes 20 has Autism and Epilepsy. He was treated like a prince and we were treated like the King and Queen. Everyone was so nice, helpful, considerate and caring. It really warmed my heart. We drove 4 hours and it was WELL worth it. This is our "Home" hospital from now on for our son. They even called 2 days later to check on him. He was an actual patient and not just a number. Thanks to everyone involved.

1 /5 Tara Johnson: I had a disappointing experience at this hospital due to the poor communication among staff. After being admitted in March, I spent four nights in Post Surgical care—despite my admission being unrelated to surgery—and found that none of the providers were aligned on my next steps. I received conflicting information from different doctors, to the point where I was even advised to seek care at another facility that could better meet my needs. While I was frustrated with the lack of professionalism from the providers, I want to highlight the amazing nursing staff and the director and manager, who were truly compassionate. The nurses genuinely cared, and the wonderful PCTs always knew how to bring a smile to my face. Its unfortunate that my overall experience fell short, given the exceptional care from the nursing team.

5 /5 D. C.: My experience was as an outpatient to the Imaging department and for labs. I filled out most of my paperwork online ahead of time so my check-in process was pretty smooth. I arrived early thinking I could do my labs first but due to the nature of my labs requirements, I had to do them after the imaging because more time was needed. That was fine. The technician performing my ultrasound was very polite and professional and the process went smoothly. Then, I went for my blood draw and was super hungry because I had to fast overnight for the ultrasound but not for the blood work and it was already 10:00 a.m. Brenda, the nice phlebotomist who drew my blood, offered me a choice of snacks and a water and I happily plucked a bag of cheetos from her stash. I immediately felt better. Brenda was very thorough with her job and pleasant to talk to during the process. After that I was good to go. Within 2 days, I had all of my test results delivered to my patient portal and sent to my doctor. Overall, my experience was very good and everyone who helped me at HCA Houston Healthcare Conroe were friendly, helpful and professional.

1 /5 J Allen: This was by far the worst hospital experience I have ever had. It started in the ER when they said they were going to admit me, I asked for a transfer and they said “well we have already admitted you and there should be a bed ready soon”. At this point I didn’t have a choice unless I went AMA because the transfer process we asked to be initiated had still not made it to the individual capable of making that happen (16 hours after admittance there was still no update given on the transfer papers). They are not staffed to make necessary rounds or to come to your room if you press the medical nurse call button, or to even relay information to the charge nurse when requested. A few times of using the nurse call to ask for someone, that individual was never informed of the call and we had to physically find them to have them come to the room. A couple of nurses were good that we had, but other than that, we did not have a good experience. One day nurse stated she “misread” the orders needed to be done when I questioned them and couldn’t answer a single question for us without beating around the bush. When we asked a question to anyone (except the charge nurse), I was told “I will get back to you” and never had a follow up, and every doctor is on a different page and some do not tell you what orders are being done and why. The lead charge nurse finally came in and we discussed the issues and she oversaw my care the rest of the time, which I was grateful for as she was the only nurse that gave us any answers our entire stay. I had to have an echo done and over 24 hours later, they said they couldn’t fit me in STILL and had to stay another day stating that I would be seen in the morning… Which is what I was told multiple times throughout the 24 hours of waiting so I have ZERO trust in this hospitals communications or that the tests would actually be completed at said time. Ultimately, the doctors said I could discharge and reschedule the echo through an outpatient appointment and I will go to a different hospital if I feel necessary in the meantime. This was the ONLY test that the doctors needed the entire time and no one could get it done. Not sure how a test that was made to seem so important for diagnosing what was going on could be changed to an outpatient appointment at a later date. We will never come back here, do not waste your time or money here.

1 /5 Nevaeh Bell: I ended up getting an infection 3 weeks after my emergency c-section, my stay for my labor and delivery was wonderful, however my stay for my infection was horrible. The nurses who were taking care kept getting all my information wrong. When I told nurses I was in pain they did nothing. I had a high fever and the nurse ran a covid test and flu test and told me it was negative and I was able to go to the nicu to see my son, later I found out I wasn’t supposed to be in the nicu until 24hrs after my fever was gone potentially putting other babies at risk. Once my fever was finally gone for 24hrs and I was going to the nicu to see my son the nurse yelled at me and told me I couldn’t go. They gave me unnecessary physical therapy, even the physical therapist was confused. Literally the worst experience in my life. I just wanted to leave