Emergency Room at HCA Houston Conroe - Conroe (TX)

1 /5 Tina Loflin: I was in the ER due to heart issues. After hours I was admitted. It took 26 hours to get into a room. For 26 hrs I had to sit , and watch people cry in pain because they had been forgotten and their pain was unbearable, people that looked perfectly fine get in and out. only 1 nurse was kind enough to get me into a triage room for a few hrs to sleep some what comfortable. At shift change many people including myself were taken out of rooms and put back into the lobby or in beds in the hallway of the ER. I had multiple tests done within the 26 hrs thankfully. By the time I was moved into a room monitored overnight. The nurses were very kind on the 1st floor and were baffled that I had to wait so long. In the morning I had 1 test done and released within hours with only 45 seconds of the ER drs time. Couldnt ask many questions as he was in and out. Thankfully my nurse was able to assist me and lead me in the direction I needed. I will advise if you have a MINOR issue use an urgent care as it takes less time to get a test done or be assisted. Flu was all around the hospital in which you can be seen by a Dr or urgent care. Hospitals are for EMERGENCIES. I really hope HCA gets a better hold of things and better protocols when dealing with capacity issues. I have attached a picture of myself in a hallway while there were 2 empty rooms right next to me.

1 /5 heather burgess: My husband got bit by a cat and we went to stand alone ER getting IV Antibiotics every few hours. After 15 hours, the infection was spreading faster and was getting worse. They were afraid of him developing sepsis because nothing was working. They asked if we had a preference of hospitals to have him transferred to because he needed to be admitted. We said no(lesson learned). We were sent to HCA (due to open beds maybe?) and opted into driving ourselves. We were told to just go to the desk when we walked in and tell them we have a room and give them our documents. The guy at the front desk took us to room 15, poked his head in and said "oh.. this one is looks dirty..." a disheveled guy came behind him and said "no its not. I just didnt clean the information board (where the names of the attendants are)." Honestly, his attitude and demeanor made me think he absolutely was a trainee or someone on the janitorial team. Nope! He was the RN. When we walked in, there was blood on the floor, bandaid wrappers on the floor, syringe wrappers behind the bed, and there was blood on the bed frame AND the mattress. The nurse practitioner came in while Alan(RN) was still charting. She was very apathetic and flippant about the situation: looking at our papers but asking the same things that were notated there from the last Doctors notes. I was getting a really bad feeling so I said "not to be rude, but are you sure this was cleaned ?? I see blood and trash on the floor and theres blood on the bed..." Nurse practitioner didnt say anything but Alan, without looking away from the computer said "yes. Im sure. I dont have a mop or broom here. But when Im done with this, Ill scrub the floor for you." I was seething. They both left (Alan did wipe up only the blood on the floor first) and I told my husband we were leaving. I went to the nurse station and asked for a patient liaison because this was not okay and we wanted to leave. They got the ER manager and she was very nice. She acknowledged that the room was unacceptable but mentioned things get missed and she mentioned Alan was coming off shift and was a contract nurse. She tried so hard to get us to let them have a chance and we kept saying no and that we wanted to be transferred. She told us she would but it could take 12-24 hours but she has a nice nurse if we wanted to stay. We said no, well just go on our own. She said were going to have to say we are leaving against medical advice and sign a form. My husband said "no problem. I have a serious infection and I dont want to die here." We went to ST. Lukes and we ended up getting admitted fairly fast, but we did have to wait 11 hours in the ER for a hospital room to be opened. It was worth the 11 hour wait to be moved up stairs at ST Lukes all day no questions. Sad I didnt get more photos. I was so angry.

1 /5 Thomas Green: A few months ago, I had to take my pregnant wife to the ER. HCA Conroe was the closest, we didnt do too much research other than finding an "in network" location. I would not recommend this emergency room. We waited a couple hours, though it was a noticeably slow day for an ER. They gave her an IV and we waited some more. Eventually we got a room, where we waited 3 more hours to be seen twice. The first time to tell us she needed to give a sample for them to do tests, including pregnancy, which we already knew she was pregnant and it wasnt necessary, the other to give us a possible diagnosis. It was pretty clear what the issue was, but we had to go to an ER due to it being pregnancy and not just a normal situation. After 7+ hours of waiting, seeing the PA for a total of 4 minutes for him to give us an outlandish possibility to which we denied an ultrasound to check for, though we accepted the the reasonable diagnosis which was easily confirmed by the test. We were charged an insane amount after the insurance adjustment, not only by the hospital, but by the PA as well. Unless your health care is covered completely, Id recommend finding a more reasonable place to get checked out. Youll wait a while, and pay a lot with minimal care.

1 /5 Bryn Matthews: Got to the ER at 1:45 Went to kiosk to check in and it says twice on the kiosk to speak to a person at the desk immediately if you have chest pains instead of using the kiosk to sign in. And no one was at the desk. Had to wait 10 minutes because kiosk was not working until a security person came up unplugged it then plugged it back in it took 5 minutes just to load up and it finally loaded up when someone showed up at the desk who said to sign in at kiosk which again says to talk to people with chest pains. Waited 30 minutes to be triaged which the man in triage had a tone of not caring and trying to get my husband to say he does drugs even though he hasn’t. He was trying to force him to say yes. After getting through triage he waited another 20 minutes for an x ray which took 5 minutes. They told him 45 minutes to get the digital x-rays. At 3am we were taken to reception to check in again at 3:09 we were finally taken back. He was taken back with a group of people to the actual emergency department. Hooked back up to EKG told he was getting a blood drawn in a bit. 3:21 came in to put in an IV and draw blood. (Used bandaids on the floor of the exam room). Nurse practitioner came in at 4:15 to check in and ask questions. Random nurses came in at 4:51 saying another patient left something in the room while my husband was taking a nap while we wait and were very loud banging cabinets and drawers and left them open. 5:25 went up to desk to try to get some type of answers. Still no one has come to talk about stuff. 5:29 nurse came and drew blood we told them to call us if there’s anything and we will check the portal but we are fed up. NP came in 5:31 said “we do not play with chest pain” (all cabinets are left open and drawers bandaid still on floor). Left at 5:48 No one seemed to have the same answers for anything. One person said they draw blood once and it will take an hour. Then the NP said that they do it twice (an hour after first draw she came in said nurse will be back any minute to draw blood again) when I went to get someone at 5:25 they came back to draw blood again and the nurse changed his first statement to say they draw it twice two hours apart. Get under the same practice and agree on treatments! This place was awful. And if you really didn’t play with chest pains we wouldn’t have had such a terrible experience.

5 /5 bananaTNO: I only went here as I’m familiar with the hospital as I used to work at the call center for Solis Mammography scheduling patients and they have a location in this hospital. I am so glad I did. I didn’t know what to expect, especially since some of the reviews make the place out to be awful. I also just moved to the area, so I don’t know the good or bad hospitals. I went early morning at 8am. I had the best experience I have ever had going to an ER. They got me in around 5 minutes after I checked in. I came in thinking I had bronchitis or pneumonia. They did chest X-ray and swabbed my nose and mouth for testing. Come to find out I had a sinus infection. They prescribed me antibiotics and steroid medication. They also gave me a coupon for GoodRX to be filled at the pharmacy, since I had mentioned that I was worried about covering the medication that I obviously was going to need. All the staff were amazing and courteous and explained what they were doing as they did it. The radiologist (I believe that’s the correct term for his position) was also kind to me and patient as I was totally brain fogged and couldn’t remember certain things when asked. There was also a gentleman going around door to door to check in with the patients to see how their visit was going and if they had any questions or concerns. I believe his name was Tim, and he was the one I mentioned my financial problems to. He was nice and not judgmental at all. I think this is the first time I’ve had an amazing time at an ER and I’m so grateful for the experience. I’m already feeling much better on day two of the medication (I promise to take it all the way through lol). Thank you so much for everything.