3 /5 Emily D Welch: The only reason I’m giving it a 3 instead of a 1 is because my nails do look good. The issue is with how long it took to get started and finished. I walked in at 12:07pm on a Thursday afternoon, thinking this will take about a hour to do a basic pedicure and a full on my nails. They got me sat in a pedi chair and started working on removing the gel in my toes. They didn’t run any water in the basin until the gel was completely off my toes, which took about 15 mins to do, bc she kept answering her phone while working on my feet. Mind you, it’s December and it was chilly. Like I said, I got the basic pedicure, but the massage in my legs was absurd. All it was, was the tech rubbing the scrub on my legs. There was no massage. After my toes were done, she sat me in a chair for nails. I sat there for another 10 mins waiting for someone to come and start my nails. After waiting for 10 mins, the same girl came up to me, VERY close to me, placed her hand on my shoulder and asked if I wanted something to drink (she was too close to me, in my personal space for sure) I had my cup with me so I said no. After this, she finally sat down and started removing the gel from my nails. Once complete, she said, “he’s almost done back there. When he’s finished, he’ll come up here and take care of you.” And then walked away. The guy who was supposedly supposed to be doing my nails was literally walking around the place texting on his phone. Finally when my boyfriend came in to give me the hotel key, he sat down and got started on my nails. I left the salon at 2:30pm sharp.
I think it’s absurd that it took 2.5 hours to do a basic pedicure and a basic fill. I’ve never had it take that long. Absurd.