1 /5 Diana M: Long time customer, but today’s exchange makes me wonder if it is no longer the Dream Spa I’ve known, loved and recommended to so many.
It’s taking me so long to type any of this out because of the pain I have on my nails from them being ripped off and taking my real nail with them.
The story:
I came in less than a week ago for a fill, and asked for an approach to acrylics that would do the least damage to my real nails. I was told that was an acrylic overlay, which is essentially putting the acrylic on without sanding. Being that it was just a fill, I didn’t think anything of it and agreed to the approach.
My tech was Diamond, and she repeatedly noted how they can do whatever we as customers request.
Fast forward 4 days, and I had 3 nails fall off already. I decide to go back my next day off work and just ask that these 3 nails be replaced.
It was agreed to be replaced, and the tech replacing them noticed more nails not adequately placed on me and starts to remove them.
Being that I just spent over $150 on my last visit less than a week before, I inquired what was happening because I was not comfortable paying more because of a mistake not of my doing.
They then brought Diamond over to me, who then immediately became defensive stating she repeatedly told me my nails would fall off if I didn’t file my nails, claiming I wouldn’t let her file my nails.
Guys - quick q - would you agree to drop over $150 for a service that would not last a week? I think not. So why would I? This was never told to me, but she repeatedly talked over me saying she did. She did not.
I had no idea asking for an acrylic overlay as a fill is the equivalent of saying “I’d like to have nails that will pop off as soon as possible”
At this point, I just want to get my 3 nails replaced and leave as soon as possible, but I was instead placed back with Diamond who began to take off all my acrylic nails. I stopped her to ask what was happening, to which I was told I was going to get all my nails redone and I would get a 15% discount.
I never agreed to this decision, and now my 3 nails became 8 nails missing.
I speak to Ashley about this and we all come to the conclusion that I would get the remaining 2 nails off and just have my real nails painted. I just really wanted to leave.
My remaining 2 acrylic nails were removed, and off came part of my real nails with them.
I’m in pain and have a special event tomorrow.
I’ll be sure to share this with all the people I’ve referred here, and precaution to you all reading this, looking to come here.
Dream Spa - please hear your customers and provide information as needed.