5 /5 David Crainshaw: I’ll be very honest here, and preface this by just mentioning that I don’t make a habit of writing reviews for much of any reason at all really, and it’s just to say that when asked to speak about my recent experience, it was (genuinely) remarkable and worth writing about.
That said, I had an early morning appointment at the Anderson lane location of forest family dentistry today, which was my first experience with the business ever, and full disclosure- I did walk into the appointment with a fair amount of reservations about how things might go.
So, I set this appointment online a number of weeks ago, and only landed at this practice as a result of picking them from a list of in network providers generated by my insurance company. That’s not to say, however, that I did any amount of research or what you might call due diligence prior to making my decision, because i definitely did not at the time. My decision to book an appointment with forest, was almost entirely a function of (well, besides being in network) the proximity of the office to where I live, and aside from that, only a very cursory glance at the website, which seemed competent enough and professional, so that was good enough for me.
Some weeks pass and yesterday the reminder of the appointment that I set for myself goes off and it’s a good thing, since I hadn’t thought of it since. It’s at this point that I do a quick search to remind myself where the office is located, and in short order, find myself in a yelp review black hole- it happens to the best of us.
While most reviews are glaring, it’s immediately concerning to me that some relatively recent ones, in something of a pattern, are anything but.
For purposes of this review, I am gonna to leave it at that, but I could not easily shake the concern or trepidation I felt having only just then, in the 11th hour, bothered to read how people felt about their visits.
Suffice it to say, any trepidation or concern I felt walking into my appointment this morning was very rapidly alleviated.
My experience today in the office as a new patient (with no shortage of issues to be addressed) was nothing but positive and everyone i interacted with today was just lovely. As a dude that has never made a habit of regular dental visits, and possessing the oral health of someone who never has, I was so glad to have chosen forest. I felt like my concerns were actually listened to and addressed, my questions were sufficiently and thoroughly answered, anything I was unclear on was explained to me in a manner in which i could understand. I felt like I had options and say in the direction and manner of my treatment going forward, and that is all much more than I can say of so many other appointments and offices I have found myself at. In fact, I was so impressed by the care I received, I felt compelled to share my experience here, which again, not something I often do since, you know, I could be doing literally anything else right now.
So, thank you for that, forest family dentistry. I’m looking forward to working with you all and getting my teeth all fixed up. I won’t be stressing it so much anymore, and that’s a great feeling.
