Family Medicine Clinic - Longview (TX)

3 /5 Joy Parker: Dr. Gatson is very nice and she actually listens to your complaints. The front office is not organized. They don’t communicate well with the back office. They also forward the phones early, so they won’t be bothered. Then when you do get the answering service, they don’t take messages! They only tell you the office hours and they are quick to hang up in your face.

1 /5 JEREMIAH AND SARAH GLOSSER: Called today to get an appointment for my husband. Woman who answered asked if she could place me on hold for a minute. I was on hold for over 10 mins before I hung up and called back. She answered and when I told her what we needed she said they were booked out for another three months and so I asked her if there was another office that she would Recommend. She was very rude and said, I don’t have that kind of list in front of me. Would NOT recommend that you even try to go here.

2 /5 Dannielle Molesworth: Weve been patients of Dr. Gatson for over 5 years, along with my mother before she passed. We only visit her for our yearly exams unless we have to, here inlies the problem the office hours are so limited, they leave early or completely close without notice. Like today at 2pm I again called about a serious problem with a new medication and they were closed early. When you call for questions with the Dr., you are told that you will be called back, you are NOT. If you have mail order prescription service, they are routinely ignored when requests for refills are sent. Not to mention the long lobby wait times prior to seeing the Dr. The later your appointment time the longer the delay. They do not seem to care about patients.