2 /5 Jonai Lloyd: I recently purchased a Groupon for an full synthetic oil change on November 7th. Per the Groupon, their original oil change price is $79.99, which in my experience is pretty average for a full synthetic oil change. I purchased the Groupon for $42.92. I called on November 14th to schedule an appointment. I was told by the employee on the phone “to just come whenever”. I arrive to the shop the next day on November 15th around 2:05pm. Curtis, the technician, took my keys and began working on my car around 2:15pm. I had no issues while they were working on my car. Curtis even showed me where I had two nails in my tire and showed me that my CV axle was leaking, thank you for that. My issue came afterwards, when it was time for me to check out. When it was time to check out, I was charged an additional $21.22 (14.99 for the oil filter and 4.99 for oil disposal). So in theory, I paid $42.92 just for my old oil to be drained and new oil to be put back into my car. I drive a 2015 Toyota RAV 4 and usually go to the dealership for my oil changes. However, once in a while when I come across a deal, I will buy that deal to support that business. In all my times getting oil changes, I have NEVER been charge an additional fee for the filter or for disposal of the oil. This SHOULD and HAS alway been included in the overall price. When I expressed my dissatisfaction to the owner and asked why I was being charged additional I was told because I had a “specialty” filter. Once again, I have never been charged additional for an oil filter. The filter has always been included in the price no matter the type of filter “I have”. After a few moments of going back-and-forth with the owner he removed the $14.99 and stated “I’m not going to get rich off your $14.99” and “to make you happy”. I want to make it very clear, that this is not about the money. I felt that this was very dishonest and deceitful to charge someone additional to what they have already paid. Even after he removed the $14.99, he still tried to charge me the $4.99 for the disposal of the oil. I asked him if he had change for a $50 bill and the then told me “to have a nice day”. Throughout us going back and forth, he stated that he changed his oil change prices from $80 to $54.88 to reflect the additional charges. This is probably a sell technique, but in my opinion, this is very deceptive. If you’re going to charge someone additional fees at the end of their visit, you might as well include that in the overall price. This is very deceptive to have customers thinking that they’re going to be paying one price, just to find out they’re gonna be paying another. And to reiterate, it’s not about the money and having to pay an addition $20 but rather about the principal of the situation. I have been an avid Groupon user since 2014 and I have never had to pay anything additional outside of the Groupon. Please choose better practices. I have included pictures of the additional fees, oil change prices, my redeemed Groupon, and the “comparison” of the different filters.
