Betty Friar: I was in Cibolo Creek for two weeks in 2021 after knee surgery. My care was great. Back again in 2022 after another knee surgery replacement. Care was good and therapy with Kim and Vanessa was great. Staff was always concerned about my care. In 2024 returned again with my husband who was cared for after leg amputation. His care and therapy was great and he loved playing dominoes, bingo and attending the music presentations that were offered. His nurses were very attentive. We both were very pleased with our care!
Suzette Bellows: I had the ABSOLUTE worst experience today in the ER Dept at Peterson. Let me explain. I was told to go to the ER after my blood sugar dropped dangerously low this morning (67) and I was dizzy with blurred vision. I had an order to have my A1C tested, but was told they wouldn’t/couldn’t perform that test me for so I said I’d got to a Quest Lab on Monday and have the test done. The staff and nurses were wonderful, but then entered a physician named Dr.Toloza. She was extremely rude and dismissive. I showed her a bottle of the Rx I had been prescribed (Metformin) and she said, “What doctor prescribed that?” I answered her and told her my history of blood sugar spikes and asked if she could recommend something else that would maybe help regulate my levels. She literally walked out of the room to take a call and never came back! After 30 mins, I asked one of the nurses what was going on and they said I could leave because she wasn’t coming back! I realize my situation wasn’t necessarily an emergency, but it was recommended that I get a consult in the ER since my levels have spiking in such an extreme manner. My blood pressure was elevated as well. The worst experience ever!! I will be contacting the Texas State Board of Medical Examiners on Monday to file a grievance.
Tee: I just took the time to read over my MH record. The information is incorrect. They have my reason for visit is for substance abuse. I have never went to them or anyone else for substance abuse. It was supposed to be for PTSD. The first visit was very emotional for me but I opened up for the first time. No feedback on that.Therapist only wanted to discuss weight loss. Second visit barely a mention of my anxiety/depression. The therapist only wanted to talk about weight loss. I felt so discouraged and unheard. I NEVER went back even though I continue to suffer. The therapist should be fired! I feel violated.
Robert Williams: This doctor office called to get my dad an appointment to try to get him an oxygen machine cause of his health problems. He doesnt have COVID. He has congestive heart failure and has breathing problems.they say we can do a tele conference, then how will they check his breathing over the phone. This place is a joke
Michael: Went in for an excruciating ear infection affecting my balance, last night. The whole side of my face was swollen. They prescribed me eye drops for my ear and discharged me within twenty minutes, even though I could hardly walk. The doctor told me to come back if the drops made my ear swell shut so I could have a tube put in, and sure enough it did. I just tried calling to ask if I could have that done tonight, and they refused to speak to me at all. I currently have massive pain in my ear, and I can’t even verify if they would serve me if I were to call EMS again, which is important to know because this hospital is in another town and do not provide any sort of transportation back to your home. They just kick you out once they do the bare minimum. Very rude staff, poor facilities, arrogant and calloused doctors with diminished medical training, and a tendency to underserve people without insurance who need serious help. I put one star, because I couldn’t put zero.
Sammy Stansbury: Everything was great. My nurse was great except for the one Hispanic nurse, older lady very out of touch with reality very rough non-caring the food was horrendous that they brought my wife and myself we could smell it from the hall and it smelt nasty. We both tried to eat it and just could not swallow it, but the nursing was great. They took great care of me in that aspect.
