Long Chana: Dr. Ahmed has been a doctor of my children all four of them since they were three and four years old. He’s a good doctor because he listens to the parents. He is no longer with the office anymore. I found that out yesterday I think they should send out a notice to people.
Lynn Beall: They don’t pay their bills. Did some general contractor work for them at the Dallas campus. Three outstanding invoices unpaid since March.
Paige Curtis: I scheduled back to back appointments for both of my kids a month and a half ago with Dr. Gonzales. They are new patients, so I was told that I would need to change the PCP on their insurance card to him. No problem. I went ahead and did that. Well now it is a week before the appointment and I called just to ask some general questions and the front desk girl was very rude and said that we were in fact not seeing Dr. Gonzales that we were seeing Dr. Brown and would need to change my kids insurance cards again to reflect Dr. Brown’s name. I explained the situation and the front desk girl would not let me get a word in and rudely said that if I didn’t get it changed that I would be called to reschedule their appointments. If it wasn’t for my daughter needing shots, we wouldn’t even be going next week. We will be going to the one appointment and never be back. Not a good first impression at all.
elisha Mc: I recently visited Waco Family Medicine Pharmacy and would like to express my gratitude for their service to the community. The facility is beautiful, and it is clear that significant effort has gone into creating a welcoming environment.
However, I would like to suggest a potential process improvement for the pharmacy to better serve patients. During my visit, I observed individuals who appeared to have difficulty standing for extended periods waiting in line, only to be directed to the drop-off window and then required to wait in line again.
I noticed that two windows were dedicated to drop-off services. It may be helpful to designate one of those windows for patients picking up medications after already waiting in line. Additionally, clear signage directing patients with physician-called prescriptions to proceed directly to the drop-off window could help streamline the process and reduce unnecessary waiting times.
Thank you for considering these suggestions, and for your commitment to providing care for the community.
Anita Choyce: On February 3rd, I was scheduled to receive blood work and an MRI. However, unbeknownst to me, my insurance was incorrectly coded and the wrong phone number was listed on my paperwork.
I was then assisted by Ms. Jeanette D, in the registration office. She quickly informed me that the facility had been trying to desperately reach out to me regarding my insurance.
Long story short, Ms. Jeannette to the bull by the horn and overcame ALL obstacles which stood in her way!
She even, assisted me with a very cranky and unhappy 18 month old who had been screaming at the top of her lungs which was going above and beyond!
Ms. Jeannette got EVERYTHING correct and services were render.
Id like to personally Thank Ms. Jeannette and the management team for hiring professional and knowledgeable employees who get the job done!
Victoria Cuccia: My 10-month-old son was here for 5 days and they took excellent care of him. They made sure he had a crib and was comfortable, despite checking his vitals and iv. All of the staff who interacted with both him and I were amazing and kind and very understanding as well. They truly aim to amek you feel like your being treated at home. So grateful for all the nurses, doctors, techs and even the security staff at the door. You wont be disappointed with the pediatricians or the nursing staff!
Steve Kennedy: They took care of me quickly at ER last year. Sewed up my cut hand and all was well. Excellent staff, nurses, and doctor.
I posted this because I saw all the bad reviews. Typically happy customers are just happy and don’t post.
