2 /5 Colinda Fulcer: Poorly run office with outdated policies and procedures. There is no way to cancel an appointment outside of office hours so that means if you have an appointment on Monday at 9:30am, it must be cancelled on the Friday before in order to avoid the missed appointment fee. Why is there no option to leave a message over the weekend?!?! And not being able to get a referral for insurance purposes without a face to face visit that must be scheduled several days out?!?! Again, WHY IS THERE NO OPTION TO HELP A PATIENT MEET INSURANCE REQUIREMENTS WHEN NEEDED so care can start immediately?!?! My mom had knee replacement surgery was unable to leave home for a while. She couldnt get the referral she needed for home health care and PT when she needed it, and her therapy/wound care would be delayed by about a week. This was very frustrating. Thankfully it got approved by insurance so everything started in a timely manner. The staff at this office did everything they could to help my mom, but I cant bring myself to give a better rating because the office is so antiquated. The partners in this practice should really take a few technological steps forward. Gone are the days of the fax machine and discs, doctors. And an answering service would be a good investment as well. The staff is excellent. Those ladies are troopers for working in an out-dated office.
