Texas Health Family Care - azle - Azle (TX)

1 /5 Paige Curtis: I scheduled back to back appointments for both of my kids a month and a half ago with Dr. Gonzales. They are new patients, so I was told that I would need to change the PCP on their insurance card to him. No problem. I went ahead and did that. Well now it is a week before the appointment and I called just to ask some general questions and the front desk girl was very rude and said that we were in fact not seeing Dr. Gonzales that we were seeing Dr. Brown and would need to change my kids insurance cards again to reflect Dr. Brown’s name. I explained the situation and the front desk girl would not let me get a word in and rudely said that if I didn’t get it changed that I would be called to reschedule their appointments. If it wasn’t for my daughter needing shots, we wouldn’t even be going next week. We will be going to the one appointment and never be back. Not a good first impression at all.

1 /5 Meagan Brundrett: Texas Health Doctor’s Office I’ve had a consistently frustrating experience with this office and want to share so others are aware. First, they make getting refills for prescriptions unnecessarily difficult. You are required to see the doctor for refills, but getting an appointment is nearly impossible since they’re always booked a month out or have no openings. This creates a huge inconvenience for patients who need their medications regularly. Additionally, they do not inform you in advance that they don’t accept cash payments. During one of my appointments for a medication refill, I tried to pay in cash, only to be told they don’t accept it. I was instructed to leave, get a money order, or visit my bank to put money on my card. This lack of transparency adds unnecessary stress. The front desk staff are another major issue. They are consistently rude and unprofessional, which only adds to the frustration of dealing with this office. Lastly, even after finally securing an appointment, they will not send your prescription to the pharmacy immediately. I had a 10:30 AM appointment and was told that they don’t submit prescriptions until 5 PM, which makes it nearly impossible to get to the pharmacy before it closes. Overall, the lack of professionalism, poor communication, and inefficient processes make this office extremely difficult to work with. I do not recommend it to anyone needing regular medical care or prescriptions.

5 /5 Danielle Parr: I love this place! Ill admit I was a little hesitant due to the reviews but gave it a shot and Im super pleased, especially to find something so close to home. Amber Larimore Olguin is awesome, my whole family is switching their care to her. Shes thorough, takes her time, knowledgeable. All of the staff Ive come into contact with have been super helpful and friendly. Just once our wait time was a little long BUT it was still way shorter than usual for me having to drive to Alliance, Aledo, etc so its still a win in my book! And even as a first time patient I didnt have to wait weeks/months to get in! Thats a good sign if/when we get sick, same day or next appts are very likely to be available!

1 /5 Josh Marcoux: The office staff has a nasty attitude. All of them need to be fired. You can’t get in to see your doctor, but they won’t refill your prescriptions unless you see the doctor. It really is an oxymoron. Can’t see you until 45 to 50 days out, but say they accept walk ins. When you walk in, they turn you away and say no more walk ins. Do yourself a favor a don’t come to this office. They have a Karen that loves to pop off her mouth and be rude, and that’s reason enough not to come to this location. People who need to see a doctor are usually in pain. Making them jump through hoops to see a doctor show they really don’t care about healthcare. Just collecting money.

1 /5 Tonya Earley: My Dad sees Dr Stotts and has for several year. Actually been coming to this office for over 10 years. He has been a part of Doctor changes several times now due to leaving physicians and new physicians coming on board. The reason for the low rating is the unprofessional service provided to patients. Starting with rude staff and outside answering services. Being that my Dad is diabetic and had 4 strokes, he is seen almost every 6 weeks. Appts are scheduled weeks out. For some reason, with no warning or explanation of why this office thinks its OK to cancel your appt the day before and reschedule is beyond ridiculous. Some people have a ride share or assisted living who provides transportation to doctor appts are reserved weeks in advanced. We havent been able to get a reason of why this happens every other visit. If you ask, they hang up the phone. No call back from the doctor. We have no choice but to report our experience to the board and seek new professional clinic for my Dads care.