1 /5 Andria Martin: After a multiple-car pile-up, I met my sisters at this urgent care. Upon arrival, there were three couples in the waiting room. The front area was dirty, with dust, dirt, and debris scattered on the floor. Meanwhile, all the associates were hiding behind the wall visible from the front desk, either on their phones or gossiping, showing no sense of urgency or professionalism.
I patiently waited for an employee to assist me. When one finally approached—a heavy-set associate—it was clear from her demeanor that she was already annoyed. I greeted her politely, hoping to shift the interaction, but her attitude remained dismissive. After explaining my reason for being there, she abruptly turned around, muttered that the client wasn’t ready, and walked away without further acknowledgment.
Another associate eventually appeared. I asked to see my other sister and was met with a barrage of unnecessary questions—questions that weren’t asked when I inquired about my first sister. This inconsistency in protocol added to the frustration.
The lanky Caucasian woman wearing festive ears was particularly rude and dismissive. When I asked about my sister’s whereabouts, her curt response was, “She’s in the restroom,” with no further explanation or attempt to assist.
There was absolutely no sense of urgency, empathy, or basic hospitality in any of the interactions I experienced. While I understand that working on Christmas Eve may be challenging, it does not excuse the complete lack of professionalism displayed by the staff.
I would not recommend this urgent care unless there is a complete reassignment of the staff. Urgent care requires a sense of urgency, empathy, and fundamental people skills—all of which were glaringly absent during my visit
