1 /5 Hope Petersen: Update: they did not diagnose it today (7/14) and will not diagnose it until (7/22) because it’s too much work on their end. They didn’t complete their test drive they said they would nor did they communicate the recommendation to replace coils (which we would have approved). These are two things that easily should have been communicated to us with how frequently we’ve been trying to get this sorted over the last 50 days.
I had deleted my previous review thinking we had gotten to the bottom of our troubles.
My Chrysler Pacifica was with Chucks garage for 43 days (5/27 - 7/9) for a head gasket repair. 5/27 - 6/11 was waiting on warranty approval. 6/11 - 7/9 was the time it took for delays getting the heads out, sent out, delays on head repair, and then delays to get the heads back in due to backlog at the garage.
The van was returned to me on 6/3. I drove 6.4 total miles on 7/10 and 26 miles on 7/11. At mile 13 on 7/11 my check engine light comes back. I did not drive it any further except to drop it back off today 7/14.
Before returning it they said they would take it on a 50-100 mile test drive to ensure it was running fine. Per their receipt, my odometer in was 95,777 and out was 95,811 - that is only a 34 mile difference. I dont trust that they did their full due diligence with this vehicle and we were really crunching to get it done after they passed multiple of their own self-imposed finish times: 6/27, 7/1, 7/2, 7/8 and ultimately returned on 7/9.
After 8+ hours of it being there (originally told 1-3 hours to look at it), Im being told that they have it narrowed down to 3 issues. They have told me that none of these issues could have come from them deconstructing and reconstructing the engine with the head gasket repair. It is *coincidentally* another engine problem 19.4 miles after a $6,000+ engine repair that took 43 days.
