1 /5 Ana McDonald: We were with Dr Moore’s practice for over 30 years. When Dr C took over, we noticed an immediate change in the atmosphere. Gone we’re the friendly greetings from supportive nurses. The nurses have quit. Instead I got a 30-minute health inventory with no place to write comments. When I asked Dr C if she was a good diagnostician, she thought for a bit too long, then said confidently, “Well, you’re supposed to be positive, so yes, I AM a good diagnostician.” This did not inspire my confidence.
So we chose another doctor. She requested my records from Dr C in mid-August. It is now late November and even though we’ve personally called her office repeatedly, Dr C is still “working on them.” Worse, her office keeps calling us to ask if we want refills or need to schedule an appointment. Each time we remind them that we’ve left the practice and ask if they’ve transferred our records yet. Each time we’re told they’re “working on them.”
Enough already. Steer clear of Dr Castillo!