Bertha Gaytan, MD - Boerne (TX)

5 /5 Christina Cheney: Dr Gayten is very friendly and knowledgeable. Staff is great. They take bloodwork without having to go to a separate lab. (Have had blood taken twice and it didn’t even hurt). Can’t say enough so happy with this office.

5 /5 Sissy Walker: Dr Gayton is by far the best Family Dr. we have ever had. I am 79 years old so I have had a few. My husband also loves her. She is full of knowledge and a very good listener. She has never rushed me out. Thank you Dr Gayton.

5 /5 Candi Seager: My mother is 94 and Dr. Gaytan has been amazing in her loving compassionate care for her and myself. Her staff has been so patient and thoughtful. Every message and call is answered in a professional manner. We are so blessed to have found this amazing office!

1 /5 Brianne Pulis: Made an apt to establish myself as a patient. It was 3-4 months wait time which was absolutely fine. With work and kids I could only make apt work in the afternoon so 2pm worked well with my familys schedule. I thought it was odd leading up to the apt that I never got a confirmation. Never an invite to a patient portal. Never any paperwork for insurance, although they did require all that info upon scheduling. Day of the apt I called to confirm my apt. No answer. I left a message. Called a few hours later - voicemail box was full. Called again, voicemail box was full. About 2.5 hours before my apt I get a call from someone saying their phones have been down for two days and my apt was at 9 am. She went on to say, "shes not saying its my fault but there was a "miscommunication"". I dont know what really happened with their phones but apparently their email and or cells dont work either? I cannot rate the doctor but youre really only as good as your front desk. I wont be rescheduling.

2 /5 Aryamah Zargar: During my first visit, Dr. Gaytan’s assistant asked me the reason I came in. She left the room and loudly explained my concern to Dr. Gaytan. I was able to hear the entire conversation through closed doors, which made me concerned about other personnel and patients at the office hearing it as well. When I expressed this to Dr. Gaytan, she apologized and said “the walls are thin”. If the staff is aware of the wall thickness, why are they being careless with patient information? Why is my personal information being blasted through the office? This is definitely a HIPAA violation! On my second visit, I needed Dr. Gaytan to sign an immunization record for my university. However, her inability to fill the form completely and efficiently cost me $150 dollars (late fee and extra lab fee) from the university. No apologies from the doctor or compensation were made, even though I let them know there was a time limit of when I needed to submit the application. They also did not give me a call or send an email, which was how they said my results would be sent. I had to go in person to get them. On my last visit, I received a phone call in the middle of the appointment and explained to Dr. Gaytan that I needed to take the call since it was very important, and I meant no disrespect. When Dr. Gaytan came back into the room after my phone call, she was visibly irritated despite there being very few patients at the office. She then proceeded to interrupt me multiple times and practically pushed me out the door! I felt disrespected. Even though Dr. Gaytan seems knowledgeable in her field, she made me feel uncomfortable, and I will not be seeing her again. I will say though, the receptionist and doctor’s assistant were always nice and helpful.