Authentic African Hair Braiding - Lufkin (TX)

1 /5 Kyra Pangelinan: I would give 0 if I could!! Word of advice for anyone who gets their hair braided : DO NOT use “ Authentic African hair braiding “ in lufkin located at 1001 Lee avenue. The owner did braids on my hair which I let her know were for my birthday a present from my husband. She told me she could do it ( my hair is growing out but still feasible to braid) . No more than 3 days after having it done I start losing several braids in the back. I called her and let her know she said that I can call and tell her when I can come have her fix them. ( I live almost an hour from her shop). I called this past Thursday and scheduled for this morning at 8:30 am. I get there and she’s not there I then call her at 8:36 am and she tells me she’s in Houston and she’s tired to come back tomorrow. I tell her I can not drive up here again and would like a partial refund. She then tells me she’s not giving any money back and I should know how my hair is that it’s my own fault for getting it braided. I tell her she’s being disrespectful and has me drive an hour away to turn right back around after she told me she could do my hair knowing she couldn’t make it last. These braids are meant to last 6-8 weeks. She then calls and leaves me a voicemail saying before I tell google take all my hair out and show them my hair demeaning me. Upset isn’t even the word. Warning all others to NOT use this shop. On top of this the parting is all uneven some are squares and some circles. Disappointed in this whole experience and mainly the customer service. Please don’t waste your money there you will be disappointed. She also gave someone the same braids as me booking their appointment for $30 less than me. A very crooked person to say the least. And runs the business under 2 phone numbers the other is listed on google as Kafui hair braiding. When you call one number she tells one price and then if you call the other she says higher so you’ll still go with her thinking she’s cheaper. She did this to a young person on the phone while doing my hair. Extremely unclean and was eating while performing my service. Those braids should have taken 6-8 hours and they took 10 hours because she was constantly on her phone talking to people. No regard for customers time.

5 /5 K. T.: Mona braided my hair very well. It’s neat and clean and the parts are clean and straight. I have very unmanageable hair and she braided it like a pro. I set my appointment for 9am and we got started right away. No one was ahead of me and she was very professional. Also she wasn’t on the phone the entire time in my ear like other places.

1 /5 Lucresha Phillips: Unreliable! The 1st appt that we had she missed because she decided last minute to go to Houston for Memorial Day weekend. 2nd appt I get there on time and had to wait an hour and a half for her to finish a walk-in then while in the middle of my appt took another client because she double booked. 3rd appt she refused to give my a quote on how much she charges for med box braids, just told me be there the following morning at 830 am, of course I get there and another woman is waiting with the exact same appt time and she wasnt even there, she had a sign on the door that said that she was on vacation. Never again.

1 /5 Kaudija Hayes: If I could give less stars I would I called october 6 to make an appt to get my hair down for my birthday for Saturday if I wouldnt have called to confirm my appt I would have never know that they could not do my hair. I never received a phone call to cancel or reschedule plus I had already taken my hair down. This establishment is very unprofessional I do not recommend any one to get their hair done here because they will have you looking crazy. And the prices are outrageous

1 /5 Neki Hall: The only reason it has 1 star is because it was required to make a review. I was totally unsatisfied. She did however attempt to fix the problem. But, instead of telling me she couldnt execute the style fronlm the picture I showed her, she redid it... STILL MESSED UP... Then she agreed to give me a refund, but when I went back, she took my hair down and didnt give me all of my money back. Definitely wont be going back there... Rude and unprofessional!!!