1 /5 Promise Health Plus: We have occurred many issues with my fathers cardiac care at this clinic. First, the scheduling lady stated the nurse will call for our echo and stress test to be scheduled but no call after waiting a few weeks. So we called back and she stated we were suppose to schedule, then waited 6 weeks for actual test. Then took the doctor 3 weeks to even read results. Found only 20% functioning and wanted to see him next day which was great. Then scheduled a chem test the following week which was also great but more issues occurred. Note: my father is not the greatest with meds and knowing much about them. He had metoprolol on his list which is very important with a low functioning heart and we found he hadnt been taking it. The pharmacy requested two months earlier twice for refill from this clinic but received nothing, so he just never got it which he should have followed up on and knew. The nurse never went over his meds when he was there following up with doctor after his test results. Doctor assumed he was taking them and made my father feel rushed through his appt. We notified nurse we need refill and was never answered a couple months earlier. Nurse said she would call in and were told the nurse sent it, but pharmacy said no they still do not have it. Still waiting as of now and just requested from PCP at this point. Nurses and staff need to make sure they are reviewing meds with patients and get results to the doctor sooner unless they just sit in the cloud for him that long IDK. Also, doctor needs to be thorough and explain results instead of rushing his visits. There is more concerns with the doctors knowledge that Ive researched and disagree with. Being a nurse for 22 years, this has inspired me and our family to get another cardiologist for care. Office staff is definitely slacking in our opinions but hopefully improves for their patients. Not good to manage my fathers heart conditions.
