Amarillo VA Health Care System - Amarillo (TX)

1 /5 M M: My experience with VA Amarillo has been deeply troubling and profoundly damaging. I have faced multiple unauthorized disclosures of sensitive medical information, including records related to PTSD ***, which are extremely personal and sensitive. These breaches have caused severe emotional distress, significantly worsening my mental health symptoms. Despite VA employees being required to undergo annual HIPAA training to safeguard veterans’ information, these violations occurred multiple times and were reported directly by me to the Privacy Officer—not by the employees who were aware of these misconduct incidents. One particularly egregious breach involved my sensitive information being shared without any justification. Yet, accountability and proper safeguards remain glaringly absent. As a disabled veteran, I rely on the VA for care and trust that my personal information will be treated with the highest level of confidentiality and respect. These violations have shattered that trust, leaving me retraumatized, often crying and shaking for hours daily. I urge VA Amarillo to take immediate action to address these issues, implement stricter privacy protocols, and hold those responsible accountable. No veteran should ever have to endure this level of negligence and gross misconduct. I no longer feel safe at this VA facility and fear additional harm if these issues are not urgently addressed.

5 /5 Fred Cox: This is a review for the Barber Shop on the 2nd floor of the VA. I have gone there off and on for quite a few years, only because my wife cuts my hair at home. It has become difficult for her, so I have started going here for a haircut regularly. It is a top-notch barber shop with an excellent reputation for good haircuts. I would highly recommend this Barber Shop to any veteran while they are at the VA, or doesnt mind getting out to go to the VA. Give her a try!

5 /5 Matthew Tate: 03/25/22 - As an honorably discharged disabled veteran, I have been to quite a few VA health care centers in the past 31 years. Most have not impressed me, and some have been outright horrible. Not the VA Medical Center in Amarillo. It is - by FAR! - the best medical and personal care I have ever received. From the providers (Team Courages Ms. Nichols and crew), to Assistants and Techs, to Support services (Lynda Mitchell), to the people in Housekeeping and Maintenance - even the people cooking and working in the canteen - EVERYONE has been so kind, loving, supportive, and professional! Such a positive atmosphere starts at the top, and the quality of care here humbles me and makes me grateful to have had the privilege of serving in our United States armed forces. VERDICT: ABSOLUTELY THE BEST CARE AND PEOPLE ANYWHERE. I WISH I COULD VOTE 10 STARS!

1 /5 Austin Johnson: This is strictly because of the mental health department. I have a job that pulls me in a million different directions at all times, and because I missed an appointment, they decided they were going to stop providing me with my mental health medication. Very disappointing, never had this problem with the previous staff. The medication I’m on is an SSRI and if it is stopped being taken abruptly, it can cause serious mental health issues, yet they do not care. Highly recommend if you have outside insurance to just pay for medical care, because they will put your life at risk for not doing what they tell you to do. It’s a very tyrant leadership at the moment.

5 /5 Matt Hew: I recently visited the Amarillo VA Medical Center for cardiology care, and I couldnt be more impressed with the level of service and care I received. The cardiology team at the Amarillo VA demonstrated exceptional expertise and dedication throughout my visit. From the initial consultation to the diagnostic tests and follow-up care, the cardiology staff at the Amarillo VA were thorough, attentive, and compassionate. They took the time to listen to my concerns, explain the treatment options, and ensure that I received the best possible care. The facilities at the Amarillo VA Medical Center were modern, well-maintained, and equipped with state-of-the-art technology for cardiology procedures. The staffs professionalism and commitment to patient well-being were evident at every step of my journey. I am grateful for the outstanding cardiology care I received at the Amarillo VA Medical Center. They exceeded my expectations and provided me with peace of mind knowing that I was in capable hands. I highly recommend their cardiology services to anyone in need of cardiac care.