5 /5 Montez 010: Today marked my very first visit to AA Relax Dental Care here on the west side of El Paso, and I must say, I was thoroughly impressed by the customer service from the moment I stepped inside. "Janet" Check-in receptionist- welcomed me with politeness offered helpful information, and efficiently answered all my questions about the forms and my insurance, ensuring me everything was set in their system. "Teresa"- Dental Assistant- with her friendly gesture, guided me to the dental cleaning area. Having not been in a dental chair for three years, I was quite nervous, though i try to hide it. Teresa, however, made me feel at ease, as if we were old friends catching up. Soon after, "Reyna" Dental Hygienist Assistant- joined us with a genuinely pleasant demeanor, confirming my choice in AA Relax Dental Care was spot on. Despite my fear of dental cleaning tools, Reynas gentle and caring approach made me relax for the first time ever during a cleaning. Then, "Dr. Bais" presence, exuding a caring and attentive spirit, reassured me further; his commitment to not rushing work but rather taking the time to provide the best care was evident. Finally, "Yailinne" Dr. Bais Assistant- who conducted the exams for Dr. Bai, was absolutely phenomenal. Once more she took the time to fact-check and confirm my understanding of everything that happened today, and she inquired if I and any questions about my follow-up appointment, initially scheduled for early March. Imagine my surprise when, after a brief wait of no more that 5 minutes in the front lobby, I was informed my follow-up would actually be the very next day! Given the challenging week Ive had, this news was a delightful boost to my spirits for the day and the week ahead. As I was leaving, all the staff members bid me farewell, eagerly anticipating my visit tomorrow. This staff and establishment are truly exceptional! Whether youre missing a tooth, in need of dental work, or just a routine cleaning, the journey, wait, and experience are completely worthwhile. :-)
Kind regards,
L.M.R