Whataburger - Palestine (TX)

1 /5 Cody Tunstall: I literally order the picture on the menu. A number 1, no additions, no deletions. Not only that, it was an app order, literally spelled out in black and white. The tag on the bag literally said 1 -WB. When I got home and opened the bag, did I have a number 1? Nope. I had a single patty, grilled onions, sweet and spicy sauce. Nothing remotely close to the number 1. I appreciate fast food, but does it have to be so fast that you cant even get the absolute original menu item correct. And the price... when youre picking up food through a windiw for more than the price at a sit down restaurant... cmon, give me some effort. They were not understaffed and they were not too busy. I saw plenty of employees and the line was not wrapped around the corner. Im not sure what the excuse was this time, but Im sure someone has one.

5 /5 Karsen Jackson: $3 Large French fries everyday. It was a phase. Im not proud of it. BUT Whataburger helped me through it. God Bless Whataburger and God Bless Texas.

1 /5 amber stephenson: So I ordered the crispy chicken sandwich combo with fries and a drink. I pull up to the window. The employee does not confirm my order. She just hands it to me. I asked her if I could have some spicy ketchup for the fries. She says yeah it’s in the bag. I say OK thank you and I open the bag and I don’t see any ketchup for fries. So then I see a young gentleman walking by and I asked him if I could have some and he says he will go get it. Then she shouts really loud was there no ketchup in the bag? I said no ketchup in the bag and also no napkins. She was like oh my gosh I can’t believe it. Then I look at my chicken sandwich and I see that it’s grilled. I had ordered a crispy one. I also notice that they put my sauce on the side in a little container to go, but they didn’t put a plastic utensil in there to apply it with. So all in all I would say that this Whataburger is not worth going to because you’ve got someone working the window who won’t even look in your bag to doublecheck something when you ask politely. They just flat out say it’s in there when it’s not. On top of that, won’t even confirm the order to make sure it’s the correct order.Then they act surprised when you point all of this out to them.Just pure laziness. It’s amateur hour over there, and we can’t even supply our customers with napkins let alone get an order correct.

5 /5 Angela Krause: Amazing burgers. Ordered them through the app. Doing so means you have to physically tell the staff that youre here so they know to start your order. Keep that in mind. Other than that, it gives you great options to customize your burger and is much easier for ordering. Definitely prefer app ordering, much simpler than trying to explain what you want on the burger and left off. Service is great here. Absolutely no complaints.

1 /5 One Palm Aipom: This is the second time Ive had a run-in with this particular manager (Tiffany), my wife has done a mobile twice and my sandwich has been made incorrectly both times. And both times I have been given an unreasonable amount of attitude over having to throw away food which was made wrong. If you see her, find somewhere else to eat, cuz it aint gonna be worth it.