Western Grill Steak House - Andrews (TX)

1 /5 Robert Brehm: If I had a choice I would have give 0 stars. I ordered 8 ounce Ribeye that came with a side and salad bar. As you can see by the picture I included itvwas over half fat. I ask to speak to speak with the manager and another waitress came over and I showed her all the fat and she said she would see what she could do about it. I stated I would not pay 21.99 for a plate of fat. Finally she said they would take it off my bill. When we got to pay out I was charged 14.99 for a one trip salad bar and tea. I feel this situation was not handled in a very customer friendly way. I paid cash because they wanted to charge 3 % to use credit and I ask for a receipt and she said we do not give a receipt if payment is made in cash. The only reason I can see this is cash can not be traced and I’m sure they do not report cash sales. This whole experience could have been handled in a whole different manner. I will never do business here again. Just beware of the type food they serve and customer service is no where to be found.

5 /5 DL Wilson: Was passing through and opted to give this place a try. First of all the salad bar was magnificent, plenty of options and fresh. I got the steak medium rare and it was cooked to perfection and seasoned well. The fully loaded baked potato was just amazing. My biggest complaint is that its in New Mexico and Im in Alabama. Its going to take awhile to get over the disappointment of not being able to go there whenever I want.

5 /5 Kathy V.: Our waitress worked hard to get our order, send it to the kitchen, and then it miraculously showed up in record time I did the grilled chicken salad, and it had so much meat on it that I almost couldnt finish it. Tender and yummy. The hubs had a hamburger steak, mashed potatoes, and the most perfect toasted roll ever. Lots and lots of locals there. Wish we had been there on Thursday -Saturday for the buffet dinner. I hear its wonderful!

3 /5 Mikayla Stringfellow: Enjoyed the food, but it wasn’t something that we would be rushing back for. The spinach and artichoke dip was way over oiled, lacked flavor, and room temperature, at best. Cost wise, the all you can eat buffet was the best way to go. The prices are pretty high for the flavor and amount.

3 /5 Connie Hogan: We went and had a big group. Our server was rude and horrible. We had separate checks by families. She huffed at us when we said that. We had 6 kids with us. I guess shes never had kids because she put one kids meal down with his mom and gave him another kids meal. He ate almost all of it before we caught it so we said something to her. She brought the one kid another meal but was rude about. Then she brings the checks and we cant read them so we questioned them. She put gratuity them which we get because we were over right people. She did not earn it though and when we said something her answer was "I was perfect and you got a free meal out of it so I dont know what your problem is" she was not perfect. We got a free meal because she screwed up and gave out the wrong meals. You put food in front of a kid they are going to just eat it. She was pissed that he ate the wrong meal. Her fault not his. We would not have tipped her that much because she in no way earned it and her attitude was horrible. Very disrespectful. Hated her and I dont say that very often about anyone. Bad experience all around.